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Customer reviews for SAMSUNG 65" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN65CU7000DXZA for
SAMSUNG 65" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN65CU7000DXZA
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4.6 out of 5 stars
stars
1,823 ratings1,415 reviews
  1. 5 stars74% (1,340)
  2. 4 stars17% (310)
  3. 3 stars4% (77)
  4. 2 stars2% (29)
  5. 1 star4% (67)

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Showing 61-70 of 1,415 reviews
Jul 6, 2023
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Samsung TV

[This review was collected as part of a promotion.] I've been in love with my 50 inch Crystal Ultra HD4K since i bought it. It has a great picture and sound. It was easy to hang on the wall, I had no problems with the install. Only thing bad is the remote that comes with it. I wish it was alittle bigger.

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
Jul 15, 2023
Reviewer name: SamsungFan100
5 out of 5 stars
5 out of 5 stars review

Quality picture, worth every dollar

[This review was collected as part of a promotion.] Bought this TV as my main one for my living room and I just love it. Its hard to find real quality TVs but Samsung knows how to deliver. I love the Smart features offered, the build in streaming services and the ease of navigation makes it so seamless to adapt to. Not to mention the crisp audio as well. This TV is worth it.

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
Jan 6, 2024
Reviewer name: pks2023
1 out of 5 stars
1 out of 5 stars review

Horrible TV with horrible remote

It's a horrible TV with a horrible remote. The remote is useless. If you want to change the channel, you have to go through the pain of pressing buttons multiple times. The remote has a color button but not sure what its is usage and it is not explained anywhere. Turning the close caption ON and OFF is another pain area. You can set the close caption position but it won't stay. Remote is smart but useless. My ten-year-old remote has better usability than this smart remote.

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
reply from Samsung Specialist

pks2023, We appreciate you sharing your thoughts on the remote included with your CU7000D TV - we'll be sure to pass this along to our design teams. Please know that while Closed Captions can be enabled through the TV's menu (Settings > All Settings > General & Privacy > Accessibility > Caption Settings), you may also have to enable them within specific app settings (Netflix, Hulu, etc.). If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Specialist

Apr 11, 2024
Reviewer name: Jessica
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Online ordering with shipping is not worth it

Order this tv twice online and shipping and product damaged

Helpful?6RZZK6GIRBUS13960862018
reply from Samsung

Hi Jessica,We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.If you have not already done so, please get in touch with Sam's Club to assist you with an exchange or refund. If we can further help with any other issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor

Dec 25, 2023
Reviewer name: Nicholas
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Poor quality

Speakers on first was broken 2nd one has issues with powering on seems poorly made

Helpful?6RZZK6GIRBUS13960862018
reply from Samsung

Hi Nicolas, I'm sorry to hear you are experiencing issues with your second Samsung TV. To best assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor

Nov 8, 2023
Reviewer name: Hunter
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

No RCA

Great picture but no RCA jacks for older home theater connections.

Helpful?6RZZK6GIRBUS13960862018
Nov 15, 2023
Reviewer name: Jakey
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Picture Perfect

Arrived in perfect condition. TV is so clear and bright. We couldn't be happier. Great TV

Helpful?6RZZK6GIRBUS13960862018
Oct 24, 2023
Reviewer name: K M
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome Buy

Love it! Great buy at a great price. Very happy with it.

Helpful?6RZZK6GIRBUS13960862018
Mar 26, 2024
Reviewer name: Lex
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great purchase! Beautiful TV!

Great purchase! A wonderful tv for the sale price!

Helpful?6RZZK6GIRBUS13960862018
Mar 20, 2024
Reviewer name: Chris
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Needed upgrade

TV needed upgrade, had to do factory reset so apps could be uploaded. Remote is very small.

Helpful?6RZZK6GIRBUS13960862018
reply from Samsung

Hi Chris, We appreciate your feedback on the Samsung CU7000 TV. Please know we often send Firmware Updates to the TV so that it can run as smoothly as possible. I recommend turning on Auto Updates so you never have to worry. Go to Settings> Support> Software Update> then select Auto Update.If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~Samsung Advisor