Customer reviews for SAMSUNG 65" Class CU7000-Series Crystal UHD 4K Smart TV with HDR

Customer reviews for SAMSUNG 65" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN65CU7000DXZA for

SAMSUNG 65" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN65CU7000DXZA

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4.6 out of 5 stars

stars1,820 ratings1,412 reviews

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Showing 291-300 of 1,412 reviews

Jan 8, 2024

Molly Nickell

5 out of 5 stars review

Verified Purchase

Great TV

Very pleased, easy to set up, great TV

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May 23, 2024

Laurie A

4 out of 5 stars review

Verified Purchase

Great quality

The tv has a nice picture, easy to set up, love Samsung tvs that's all we have ever purchased

Review from Samsung Canada

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Feb 24, 2024

Hugo

1 out of 5 stars review

manufacturers warranty lacking quality

I've owned several items from samsung, 3 pairs of earbuds, 4 phones and 2 TV's, all great quality, except for this TV. I bought this TV and unfortunately a year after, I got a black screen, but able to hear sound. Proceeded to contact Samsung customer service. They sent a company called Tekniton, the technician was able to repair my TV at my home, so he took it to their shop, it's been a week since they took it and wont be getting it back until another week from now. The company doing the repair never answers their phone and keeps in contact with the status of the repair. I'm justgoingg to have to call it a loss because I can already tell theywon'tt have my T.V. ready or will give me a reason to not fix it. Sorry samsung but I will have to buy a Sony or give a chance to LG

Helpful?

reply from Samsung

Hi Hugo,It’s unfortunate that you’re experiencing issues with your CU7000 TV, and we appreciate your patience while waiting for your service appointment. Your feedback regarding your wait time with the Service Tech is appreciated. Should you wish to check the status of your case or need any further assistance, please get in touch with us again and reference your last service ticket number. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor

Dec 29, 2023

JSki

1 out of 5 stars review

Unreliable TV

I bought a 43” Samsung. Great picture but within one week the TV would not turn on or react to the remote (even added new batteries). I returned the unit and bought another one. This one did the exact same thing in only three days. Not a Vizeo fan but decided to go that route. Very good choice so far.

Review from Samsung US

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reply from Samsung Advisor

Hi JSki, Thank you for taking the time to provide feedback on your CU7000 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards. We do hope you will give Samsung another chance when purchasing your next TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Feb 29, 2024

Rock

5 out of 5 stars review

Verified Purchase

Samsung

Great Picture

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Oct 30, 2023

5 out of 5 stars review

Verified Purchase

Great TV

Great TV for the price

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May 8, 2023

BCLIVES

3 out of 5 stars review

New but Old

[This review was collected as part of a promotion.] A little slow on transitioning apps. Loading time is fabulous. Lightning speed. Use TV for streaming apps alot and it seems the.platform was previous generation. Picture is amazing. The settings feature could use a different platform. Hard to navigate.

Review from Samsung US

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reply from Samsung Brand Ambassador

Hi BCLIVES, We appreciate your feedback on the CU7000D; please know it will be shared with our internal teams. If you are experiencing issues with slow transitioning between apps, I recommend performing a cold reboot on the TV. To do so, hold down the power button on your Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds. If you have any questions or need any help with Settings, please do not hesitate to reach out to us. You can call us 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Mar 21, 2024

5 out of 5 stars review

Verified Purchase

Great buy

Nice TV for the price

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Jul 9, 2023

Amazing2

5 out of 5 stars review

Spectacular Viewing Experience

[This review was collected as part of a promotion.] This T.V. is on different level in terms of quality viewing experience. Very easy to use and it's got the latest features. On time software updates. Chromecast using samsung dex is extremely helpful and I can use this as a monitor as well using my S23 Ultra. I would definitely recommend it and it's worth the cost.

Review from Samsung US

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Dec 8, 2023

225ultra

2 out of 5 stars review

Horrible Remote

I bought this TV a month ago. Picture is good and so is the color. The remote is horrible. It's super small, it's virtually impossible to use in a dark room. And, I Are you there? can't use the volume buttons, they will not work. They do something completely different then adjust the volume up and down. I had to load the app on my phone in order to turn the volume up and down. I checked the instructions and I Seriously looked on line, neither were any help. Very displeased with this purchase because of that reason.

Review from Samsung US

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reply from Samsung Advisor

Hi 225ultra, Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps: First, please remove the batteries from your remote, and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again. Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control. If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote. If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor