Hi HKM,We appreciate your feedback on your CU7000 TV’s picture when watching fast-motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.- Off: Picture Clarity Settings will always be off- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched - Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.Please know your CU7000 TV will work with an external Alexa device. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:1) LiveChat2) Manuals, Software, & Warranty Info~ Samsung Advisor

Hi Diane Flock,We appreciate your feedback on the CU7000 TV and Samsung Tech Support. I'm sorry Tech Support was unable to assist you. I have a few suggestions that may improve your experience. First, please know you can learn how to use the Samsung Smart Remote right from your TV! Just go to Home> (left directional button) Settings> Support> Remote Control Guide. Find details on how to use the Samsung Smart Remote. Press the menu to use a variety of functions of the Samsung Smart Remote.Next, to learn more about your TV with our step-by-step guides, go to https://www.samsung.com/us/support/answer/ANS00062199/.If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.~ Samsung Advisor