Hi Rich, I'm happy to hear that you are enjoying the 4K Picture Quality. Please know your feedback regarding the remote control will be sent to our internal design teams. Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust the volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for more than 1 second, the Accessibility Shortcuts appear. You can find more information regarding the remote on pages 24-26 of the full user manual. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Hello, thank you for your review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

Hi Prophatman, Thank you for sharing your thoughts regarding the CU7000 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode. You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings. To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor