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Customer reviews for SAMSUNG 65" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN65CU7000DXZA for
SAMSUNG 65" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN65CU7000DXZA
4.6 out of 5 stars
stars1,820 ratings1,412 reviews
  1. 5 stars74% (1,339)
  2. 4 stars17% (309)
  3. 3 stars4% (76)
  4. 2 stars2% (29)
  5. 1 star4% (67)
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Showing 1,351-1,360 of 1,412 reviews
Jun 1, 2024
Louise Tasse
5 out of 5 stars review

Fantastic television

I bought it six months ago and can't believe how much it has added to my viewing experience

Review from Samsung Canada
Helpful?6RZZK6GIRBUS13960862018
Jan 8, 2024
Maakusi
5 out of 5 stars review

Great features

Amazing TV. Great product. Sound is great and the picture is clear. Love the smart tv

Review from Samsung Canada
Helpful?6RZZK6GIRBUS13960862018
reply from Samsung Support Team

Hello, thank you for your 5 star review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

Jun 1, 2024
Shae
5 out of 5 stars review

Great tv

Loved the quality of the screen & it's clear sound

Review from Samsung Canada
Helpful?6RZZK6GIRBUS13960862018
Nov 22, 2024
Arthur Doucet
5 out of 5 stars review

Beautiful colour

Much more features than my old 30in tv. Love the colours from frame to frame

Review from Samsung Canada
Helpful?6RZZK6GIRBUS13960862018
May 31, 2024
CourtneyH86
5 out of 5 stars review

Tv is pretty nice

It's been pretty good, picture is clear. I like the free Samsung tv channels, Coos is great

Review from Samsung Canada
Helpful?6RZZK6GIRBUS13960862018
Sep 5, 2023
Rich
1 out of 5 stars review

Lousy remote control

The picture is great, however I hate the remote. Too small, and hard to understand how to use.

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
reply from Samsung Brand Ambassador

Hi Rich, I'm happy to hear that you are enjoying the 4K Picture Quality. Please know your feedback regarding the remote control will be sent to our internal design teams. Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust the volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for more than 1 second, the Accessibility Shortcuts appear. You can find more information regarding the remote on pages 24-26 of the full user manual. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Sep 27, 2023
AgnesO
5 out of 5 stars review

Excellent

Good quality Tv with very clear resolution. Sound system is perfect.

Review from Samsung Canada
Helpful?6RZZK6GIRBUS13960862018
Jun 29, 2023
Worko
5 out of 5 stars review

New TV

I bought it earlier this month and I am happy with it.

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
Jul 6, 2023
Former Samsung purchaser
1 out of 5 stars review

Garbage

Smart hub software will not update TV is a piece of garbage

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
reply from Samsung Brand Ambassador

Hi there, I'm very sorry that you are experiencing issues with your CU7000 TV Software. Please know we are here to help. First, let's try to run a cold boot on your TV. Hold down the power button on your TV remote until the TV shuts off and turns back on again. Then go to Settings> Support> Software Update. If you still cannot update your TV, you can download the update on a USB drive and manually update your TV: 1. On Samsung's website (upper right corner), go to Support > Manuals & Software > Find your TV model. 2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.) 3. Connect the USB thumb drive to a USB port on your TV. 4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes. 5. Follow the on-screen instructions to install the updated software. I hope this resolves your issue! If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor

Dec 5, 2023
Scott Ford
1 out of 5 stars review

Great Resolution

Gives me pleasure while re-watching my favourite movies in higj-definition.

Review from Samsung Canada
Helpful?6RZZK6GIRBUS13960862018
reply from Samsung Support Team

Hello, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!