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Customer reviews for SAMSUNG 65" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN65CU7000DXZA for
SAMSUNG 65" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN65CU7000DXZA
4.6 out of 5 stars
stars1,820 ratings1,412 reviews
  1. 5 stars74% (1,339)
  2. 4 stars17% (309)
  3. 3 stars4% (76)
  4. 2 stars2% (29)
  5. 1 star4% (67)
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Showing 1,281-1,290 of 1,412 reviews
Sep 27, 2023
Daisy Darling
5 out of 5 stars review

Smart TV - love it!!

Bought a month ago, with our sons help installed fairly easily.

Review from Samsung Canada
Helpful?6RZZK6GIRBUS13960862018
Jun 6, 2024
Alpha Egide baseme
2 out of 5 stars review

Great features and new look for Samsung Galaxy A14

I bought this about Last year but it is still new and I get new features everyday

Review from Samsung Canada
Helpful?6RZZK6GIRBUS13960862018
Aug 3, 2023
Prophatman
3 out of 5 stars review

Could be better

Beautiful picture but terrible sound. Not loud enough.

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
reply from Samsung Brand Ambassador

Hi Prophatman, We appreciate your feedback on the CU7000D TV's picture and sound. There are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. I hope these tips help you enjoy your new product. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Jun 4, 2024
Bossman1334
5 out of 5 stars review

Great features

Very happy i bought this it works so well and has a very nice image

Review from Samsung Canada
Helpful?6RZZK6GIRBUS13960862018
Jan 29, 2024
Golfer25
3 out of 5 stars review

Just ok

Picture is ok. Not happy with sound. Remote is too small and hard to use.

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
reply from Samsung Advisor

Hi Golfer25, We appreciate you sharing your experience with the CU7000 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture. First, go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Most suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image. For sound adjustments, go to Settings> All Settings> Sound. You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide. If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Feb 5, 2024
cuzz
4 out of 5 stars review

New TV

I bought a couple of weeks ago, love the T V but not the remote

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
Mar 31, 2024
Nicolas Pelletier
5 out of 5 stars review

Great TV!

For the price, this TV go above my expectations! Great image!

Review from Samsung Canada
Helpful?6RZZK6GIRBUS13960862018
Jan 1, 2024
Baboo
5 out of 5 stars review

Very good so far.Easy to set up and works great with sound bar

Review from Samsung Canada
Helpful?6RZZK6GIRBUS13960862018
reply from Samsung Support Team

Hello, thank you for your 5 star review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

Sep 27, 2023
Sebasvince
5 out of 5 stars review

Amazing product

I bought the tv at the bigining of the summer and I'm In love with this tv … the Color are amazing

Review from Samsung Canada
Helpful?6RZZK6GIRBUS13960862018
Jun 4, 2023
Jason
4 out of 5 stars review

Paramount app doesn't work.

I have to keep resetting the TV because the Paramount app keeps failing

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
reply from Samsung Brand Ambassador

Hi Jason, To help resolve the issue with the Paramount Plus App, I recommend running a cold reboot on your TV. There are two ways to do this: 1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds. 2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in. Next, I recommend ensuring the Paramount Plus app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the Paramount Plus app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the Paramount Plus app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm. Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Paramount Plus” and then select “Reinstall.” Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor