We're sorry to hear this, as we have many quality checks in place to ensure that you can enjoy the best possible results. This will be passed along, and we'd be happy to look into this further and see how we can best help. Please give us a call at (800) 308-3279 when you can.

We appreciate you taking the time to share your feedback with us, Joyce. Febreze products go through extensive testing and quality checks to make sure they reach you in perfect condition, and leave your spaces smelling great every time when used as directed, so we're sorry that your Febreze Plug didn't last as long as you had expected, and we're grateful you let us know. Your satisfaction is important to us, and we'd like to learn more about this, so that we can share some tips on how to get the best results from your Febreze Plug, and assist you further. Please give us a call at (800) 308-3279, any time from 9:00AM-6:00PM EST Monday-Friday.

Our goal is to provide you with products you love and trust to keep your home smelling fresh. We’re disappointed to hear you were having trouble smelling the Scent Booster, Oliver. All of our products go through strict quality checks to ensure they arrive to you in perfect condition and perform as intended, and we're sorry about your recent purchase. We’d love to share some helpful tips. After the device has been running for a few minutes, try pressing the boost button with a refill inserted. Boost will not work without a refill inserted. You will see a blue light around the base of the device while it is boosting, and you will notice a more intense fragrance in about 10 minutes. If you do not see a blue light, check that the unit is turned ON. Boost will only work in the ON setting and only with a refill. The intensity settings correspond to room size – if you do not smell it in the room, try adjusting the intensity switch upwards and wait ~30 mins. Your experience and feedback matter to us, and we’d love an opportunity to continue assisting you. Please give us a call at (800) 308-3279 when you have a moment.