When you don't get the freshness you were expecting, we can understand how disappointed you can be. We're so sorry to hear about this. If you have not done so already, try adjusting the scent intensity to max to see if this helps. We'd love to connect and help you with this. We can be reached at (800) 308-3279.

Hi there, Abigail. We appreciate your feedback and would like to share that there will not be a visible mist or poof when you hit the boost button. Instead, the light ring will turn on to indicate that it is working. We hope this is helpful, but please feel free to give us a call at (800) 308-3279 for more assistance.

Thanks for leaving your review, Allison. Please know that the Febreze Scent Booster doesn't come with a scent. It's designed to work with your favorite existing Febreze Plug refills. Call us at (800) 308-3279, and we'll be happy to help you further.