Hi Jennifer! I’m sorry to hear that you’re disappointed with the Febreze Scent Booster and that you’re unable to smell it at all. Here are a few things to consider that might help:<br /><br />1. Device Setting: The Febreze PLUG is designed to provide noticeable scent for the number of days indicated on the package when adjusted to the low setting. If the device is set to high exclusively, the scent may not last as long.<br />2. Refill Usage: If you are using the refill in a Scent Booster and have pressed the &#34;Boost&#34; button for added scent, please note that this can cause the refill to deplete more quickly than stated on the package.<br /><br />If you&#39;ve checked these factors and are still not experiencing the scent, please feel free to contact us at (800) 308-3279. We&#39;re here to help!

We&#39;re sorry to hear this, Ashley, and want to assure you that we have many quality checks to ensure you get what&#39;s listed on the package. We&#39;d like to learn more about your experience to help, so when you have a minute, please get in touch with us at (800) 308-3279.