Hello Katheryn! I'm sorry to hear that the product isn't working as expected. Return policies can vary by retailer, but many places allow returns even without the original packaging. I recommend checking with Walmart at 1-800-925-6278 for specific return instructions. However, before you do that we will be more than glad to help you solving the issue please call us at (800) 308-3279!

We're sorry to hear this, Danielle, and want to assure you that we have many quality checks to ensure you get a wonderful lingering scent. If you haven't already, we recommend turning up the scent dial. We'd like to help, as well as share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 308-3279.

We're surprised and sorry to hear that you didn't find our Febreze PLUG Scent Booster to put out as much scent as you expected, Dana. Our Boosters go through lots of quality testing to ensure they meet our high expectations, so this isn't the experience we would expect you to have. We're here to help, and would like to share that there is a scent intensity dial that can be turned up to increase the scent output of the device. Additionally, we recommend using the Boost button for a stronger fragrance. We'd love to learn more and do our best to make things right for you. Please give us a call at (800) 308-3279.