Hello Katheryn! I'm sorry to hear that the product isn't working as expected. Return policies can vary by retailer, but many places allow returns even without the original packaging. I recommend checking with Walmart at 1-800-925-6278 for specific return instructions. However, before you do that we will be more than glad to help you solving the issue please call us at (800) 308-3279!

Hello Dear Consumer. We hope you're doing great. We’re sorry you’re not getting the experience you were expecting from Febreze. Please know that we have many quality checks in place to make sure your product is in great condition for you. We’d like to look into this so please give us a call at (800) 308-3279.

Karen, we know how important it is to keep you home smelling fresh, and are sorry the scent wasn't noticeable. The intensity settings correspond to room size – if you do not smell it in the room try adjusting the intensity switch upwards and wait ~30 mins So we can offer further help, please call us at (800) 308-3279.

We're sorry to hear this, Danielle, and want to assure you that we have many quality checks to ensure you get a wonderful lingering scent. If you haven't already, we recommend turning up the scent dial. We'd like to help, as well as share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 308-3279.