Hello Adrienne! Thank you for your feedback. I'm sorry to hear that you were disappointed with the scent booster and found it less effective than expected. We appreciate your input, as it helps us improve our products. If you would like to share your experience with the product we will be more than glad to help, please call us at (800) 308-3279!

Hello Lena! I'm sorry to hear that your Febreze Scent Booster did not last as long as expected. Our products are designed to provide noticeable scent for the number of days indicated on the package when adjusted to the low setting. If the device is set to high exclusively, the scent may not last as long. Here are a few points to consider: - Low Setting: Ensure that the Febreze PLUG is set to the low setting for optimal performance. - Refill Usage: If you are using the refill in a Scent Booster and have pressed the "Boost" button for added scent, please note that this will reduce the overall duration of the refill. - Wicks: Even if the jars appear to be empty before the indicated days, there may still be enough perfume left in the wicks to release scent into the room. If you’re still having issues after trying this tips, please call us at (800) 308-3279, we will be more than glad to help!

Karen, we know how important it is to keep you home smelling fresh, and are sorry the scent wasn't noticeable. The intensity settings correspond to room size – if you do not smell it in the room try adjusting the intensity switch upwards and wait ~30 mins So we can offer further help, please call us at (800) 308-3279.

We're sorry to hear this, as we have strict quality checks in place to ensure that our products reach you in the best possible condition. Please give us a call at (800) 308-3279 so that we can look into this further for you.