I truly dislike having to wait EVERY time for an update. Can't that be done before filing? I'm sure the answer is no.but ... I also thought I was buying Audit guarantee but inadvertently ordered live tax advice which meant I had to go thru the refund process involving a phone call and the loss of my $10 credit. (My bad for sure) By the way, your telephone response time and agent is Fantastic!

Turbo Tax used to be a lot better. I’ve been using them for quite a few years and they download your return from the previous year but them on various items in this year’s return, the program tells me, “You need to go to such and such a form from last year’s return to get this number.” If you downloaded last year’s return you should have that number.

Have used TurboTax many years and really appreciate the interface, easy of entering info, especially the ability to take photo of document. Be weary of the product options. Began my return online for free which was fine. Got to end and TurboTax told me it would be $209 for the online product and E-file. Wow, $209. Holy cow! I then remembered we used a download previously. Cheaper, just as easy to use. TurboTax doesn't tell you upfront of options to submit, e.g. desktop download, online. Also, get ready for multiple attempts to get you to upgrade your features over and over, even after you submit it. Great product! Annoying repeat prompts to upgrade.

Works fine. Easy to use and import information. But this year's 2024 version kept asking me to register the product every time I started it up even after I'd already registered the first time I used it. The product will also require you to login at some point to an Intuit account.

Completed inputs. Filed Federal return electronically. Was going to file state by mail. Changed mind. Went back into program. Filed state & Fed together. Received email error messages that both state and federal were rejected. Error message said to return to program to be walked thru correction. Reopened program, and it was at the beginning of the "file" section. No further instructions. Rather than retrying to efile, I have printed returns and will mail.

Bring Back the CD ROM. I never had problems with this product when it was CD ROM based. I had multiple problems with this new non-CD ROM product resulting in significant time spent calling customer support. This used to be a 5 Star product now it is barely average.

Overall excellent; one area for major improvement- on state returns - you should add something specific regarding if you have interest income from US Treasury obligations which are not taxable at state level and therefore need to be subtracted off income before the state tax is determined; there should be a question about this and I did not find it useful on TurboTax helped me here.

The product is getting quite expensive for a digital download and now that there is no physical media involved you should be able to drop the price also the crypto currency section is hard to find as this is a new type of financial asset there should be a dedicated button to take me to this section.

Definite decline in quality. Turbotax is less user friendly by the year. For investments, it now has big boxes rather than a nice, neat, line-up that you can quickly scroll through. Finding answers and explanations has gotten worse - but, that's probably so you will sign up for their expert advice. How you answer questions can really muck up your tax status. If you use step-by-step, double check your forms. And, since federal filing is free, state taxes are now $20.

I have been using Turbo Tax for 25 years and am very happy with this product and the great phone support representatives. It is my product of choice for doing my taxes over the years. I have never been audited meaning this product is reliable and trustworthy.