The biggest issue I have had for several years is the sizing of the windows while making payments to Intuit for TurboTax. The box to "Continue" is almost completely below the bottom of my computer screen. There appears to be no way that I can re-size the window.

I've used Turbo Tax since about 2008. Through the years, I've seen where there have been improvements to the product, making it easier to navigate. But this year was different. When I had questions or needed further explanations, I was referred back to the Intuit login page. Trying to navigate through those pages was frustrating to the point that I gave up sometimes and made decisions based on gut feeelings. KIS because many of your customers are not products of the computer generation.

I've been a long time Turbo Tax user and fan, but this year's version was unneccesarily difficult to use. I work from the menu where I chose the areas to work on myself, It was very difficult to toggle back to update or edit 1099 entries, The program kept jumping me back to the first menu instead of just letting me open an d edit a 1099 that I'd already entered. Also, the "learn more" sections were extremely brief and uniformative -- I'd swear you guys are trying to market the upgrade for tax advice.

I have been using TurboTax for many years and I have never had any difficulties. When I have had questions, I was able to quickly resolve them by purchasing your live, online tax advice. Your product is consistent, secure and easy to use. The Audit review feature instills confidence that the return is free of errors. The Audit Defense, which is an additional purchase, also provides a feeling that I am covered should an audit arise; much like an insurance policy.

Not keeping up with the times. The inability to cut and paste passwords for importing documents from other sites is not acceptable. I'll be moving to different software next year if this is not corrected. Most aware people are using password managers with 16+ character unique passwords for every site. With multiple banks, investment accounts, etc., manually typing them in is ridiculous and prone to keylogging. The rest of the experience is fine. Nothing great but nothing has really changed.

Online advice from other users of your program saved me. Doing the edownload of your program to my Mac was such a difficult challenge. And not being able to choose what I wanted to print from my completed return was unbelievable. Again, online advice guided me to save my return as a PDF in order to print ANYTHING, and not all supporting worksheets were even available there to print. You should have provided a patch or update to improve the printing process. Many users were complaining.

Experience on a Mac is a joke. Looks like you haven't updated it in years. You don't take advantage of the available screen and seem to squeeze the content into a small column. I needed to edit about a dozen stock sales and took 30 minutes to realize the edit icon was hidden "off-column" on the right side and scrolling with the mouse didn't work, had to actually use the cursor key. This was after I started a new return thinking something got screwed up with the first. Will be looking for other tax prep software next year.

Sometimes it can kill you time with extra steps . Also if an entry is being made and it asks you to fill the box sometimes you just want to go all the back but there is not option to do that and searching to find the area you entered the information originally to re-update becomes very challenging

gone downhill - they removed the ability to add up figures in fields with supporting details. Trying to track down origin of where figures came from is no longer as easy as it once was. Works on some forms, not on others. Product kept putting in form for business use despite not being qualified. Had accountant consult to take that back out.

I've been using turbotax for decades. I've never had as much trouble as this year. They keep trying to gt me to pay more for audit help or experts, but they are failing at the basic blocking and tackling of getting the information in the correct place on the form or having a link for additional explanation actually go to the explanation.