Cannot submit electronically since old investment bonds show from brokers as zero basis and you have to enter basis as override, thus make it impossible to file electronically. Bonds have 20 to 50 year duration and old accounts have stocks held for decades before brokerages were required to track basis. this will not self eliminate fore decades if ever for long holdings

Turbo Tax used to be more user friendly. Now one has to pay for advice on how to interpret your forms or take the risk of misinterpreting the forms. Of course, you are so generous to offer "audit defense" for an additional fee which has never helped me in the past.

I was extremely unhappy with the overall experience this year. It did not take my initial registration and I had to perform these steps EACH time I accessed the software 3X this year. The first pass I could not connect to Schwab and your software gave a crap error of internal server error. THIS IS THE ONLY REASON I USE YOUR SOFTWARE!!!! For the first time in many years I will consider an alternative for 2026!

I was not as pleased with the product this year because your company no longer has the CD. The download caused problems with my "old" Iphone. On the day that I purchased the download, my phone became contaminated with "something." My phone has not been able to receive, delete or access my hotmail.com account. I have to use my laptop to access my email. Please bring back the CD for next year. And if you have any information about how I can get my iphone and email back--please help me. I found this year's use of your product very frustrating. I use the CD, not download. I am afraid that my phone was contaminated with a virus. I don't trust the download like I trusted the CD. I am not even sure that I bought a "new" product because I bought it online. When I used CD for many previous tax years, I knew it was new because I went into the store and bought it and opened it myself. I had it delivered to my residence, last year and I knew it was brand new, not used. This year, I bought it online and do not even know if it is a fresh, new code and number. Is there a way that you can check to see if my expensive Premier download was new? Can you tell by the code?

I've been using TurboTax since the late 1980s. During all those years, I've only had one IRS request for additional information, which was my oversight not TurboTax. I've utilized their tax advice service several times, which was spot on. I like the options for interview or self-directed. I highly recommend TurboTax.

I've always had a good experience with Turbo Tax until this year; I could not add a state because the program would not allow me to log into intuit to pay for it; Then I could not E-file my return because the program would not allow me to log into intuit to pay for it. the first issue was resolve by great support staff-the second issue, I just gave up & mailed the return-MANY HOURS OF MY LIFE I'll NEVER GET BACK!

Turbo Tax is a good product to use for filing electronically. It is a poor solution for filing by mail, as the user interface doesn't easily facilitate filing federal tax electronically and filing state tax by mail. That's a valid need for many taxpayers and should be easier in this application. We decide; you facilitate.

TurboTax has a significant error in how it handles data in Colorado's Child Care Contribution Credit, which is documented on form DR 1317, which is prepared by the non-profit receiving the donation. This credit gives the taxpayer back 50% of the amount of a specific charitable donation. However, the software is showing the credit based on the number on line 3 (100% of the donation) instead of line 4 (50% of the donation). Taxpayers who use TurboTax will be receiving twice the credit they should be getting, thus underpaying their tax liability and are exposed to audit, penalties, etc. from the Colorado Department of Revenue. This needs to be corrected.

Overall I have been well-serviced and satisfied with your support, and trust in the accuracy of my entries being processed correctly, and filed accordingly. My only 2 disappointments having to do with file Imports and links to data entry in some Worksheets. I have in the past lost an imported file when adding a subsequent file, and had to reenter it. I have also experienced on occasion that some data has been dropped during the download/import, which has caused me to spend a significant amount of time assuring the completeness and accuracy. I have also had problems in using the Linking of entered date into the corresponding Worksheet(s). I would prefer to having the option to enter my date directing from my tax document into the Worksheet, without having to link it from the document where entered to go through it for entry into the Worksheet. I especially appreciate the accuracy and assistance in providing my prior year's return when starting the current year. It provides an excellent double-check on not forgetting or overlook missed required entries. Thank you.

The desktop version of TurboTax is great. It's intuitive AND you get to see the forms as you go. The on-line version drove me crazy though as it was too much of black box. I'm told the on-line version keeps you partially blind because you won't pay for the package until you file--so they are purposely obtuse--this drove me crazy. A friend advised the desktop version and it was exactly what I wanted.