Long time customer. Used to be more intuitive, and less confusing. Still OK but I think the software is showing it’s age. Needs an AI overhaul to bring it up to speed. . EG took 10 minutes just to download and get signed on- with a myriad of authentications. . Still works and is accurate plus you only have to deal with it once a year.

Overall, I continue to like Turbo Tax. However, last year & this I had a rather hard time getting my 2 small, personal partnerships entered. I found it hard to follow the steps to enter my K-1 & K-3. Sometimes it is difficult to backtrack a small amount.

Very thumbs sideways here. Every year, it is the same things going wrong such as not asking me key questions in the interview, asking me to look up last year's AGI (which they already have, because I imported last year's TT file... And more. I mean, do they ever have someone like a programmer go through a whole return and find out what was left out?

I have to find another product. This product used to be user friendly with no technical problems. The last few years have been a disaster! Your technology issues and nickel and dime instructions are absurd and a total turn off! Caused delays in filing my taxes and wasted an enormous amount of my time. I will do my taxes manually, if alternative brand can not be located. It is a lot easier and less time consuming!

Turbo Tax is an excellent product for me and my wife to use annually. There are just 2 items that I wish were fixed: 1. We report early in the questioning of the return that we live in Florida which is acknowledged to be a "no income tax state". Why, why, why ,after so many years of programming, does Turbo Tax insist on reminding me that I have not filled out my state income tax after I have finished my return? 2. We do NOT use a smart phone or a tablet pad that can be used for "clicking" or "scanning" or any touch screen functions. You have our landline phone and our email address and our street address. Please use them when verifying we are who we are!

I was able to quickly go through all my paperwork and e file my taxes. it all looked great on the computer. However when I tried to print my returns, my Mac just goes "pop" and no printing. I can't find the setting to allow it to print. I have used TT for many years, and this is the 1st time I have experienced this issue. I do NOT want to pay the $25 fee o file my SIMPLE state return, but it won't let me print it out.

2024 Turbo Tax has sunk to a new low. Their new User Interface has become too simplistic and cartoon like. It has complicated and obfuscated access to the actual tax forms and then consistently tries to sell you their expert support. This year they filled out form 2210 (Underpayment of Estimated Taxes) yet never alerted me or asked for my input. Then trying to find the form and adjust it correctly took too much time. Very frustrated with this product. It keeps getting worse every year. They have finally reached a point where I will be looking at all products next year instead of staying with TurboTax

in short, we had no problems with turbo tax programs prior to year 2022. Since year 2023 there were problems of installing and transmitting E files.Most problems occur for this, 2024, tax program. the steps for entering datas are slow, directions long, not clear, minimal options for help, etc.. we had to ask turbotax agents for help in installing the program, as well as E filing , due to programs hiccups . etc.....

The software does not direct to file Form 8936. it needs to manually pull out the form for filing. Also the e-file for federal return, it asks $45 mistakenly even though not sign up for audit. However, when setting up to pay by credit card, it only charges $25 for state e-file only as previously years.

I have been using TurboTax for several years. After the first year, I knew what information I need and how to arrange the information. Having the software step you through the return line items and explaining what is needed and why is very helpful. I am able to work at my own pace and return to items skipped while waiting for various tax documents.