The program has become harder to use, and less user-friendly with importing financial data. What happened to the days when all I needed was a control number to retrieve my information?

After down loading turbo tax I had trouble opening the download to start entering data. Need more complete instructions than just "follow steps to install and activate". What are the steps?

I have used for years. It is simple, straight forward, and complete. Once you have backup data, all you do is answer questions. It is especially wonderful when importing investment data.

Encountered the following...TurboTax has had ongoing issues with state form downloads where users get an unexpected error. How do I fix this for Turbotax running on desktop PC?

I had a long detailed text here with 4 stars -- and you wiped it out by accident and I'm not typing it in again -- changed to 3 stars -- there are a lot of bugs and disconnects, good luck reporting them though, when even THIS UI is buggy.

Talking with a specialist was very helpful. The chat/AI help was terrible and did not respond to my questions in any meaningful way. I finally had to call a specialist whom I was able to speak with after an approximately 15 minutes on hold.

It would help if you auto filled simple things, like when zip code is put in it fills in city and state. Why do we have to put in bank account info multiple times? It should pull it over; you ask if we would like to store our credit card info.

I enjoy the ease-of-use (been using TurboTax for many, many years) and the consistency the software year over year. My returns have been accurate every time.

Several issues impacted my rating. One, I have a new computer and was unable to access past returns increasing my data entry work. Two, for some reason the system kept asking about Canada and it was difficult to get around that.

Years using it! And helps the process with complete accuracy. A little slow on Download updates, but other than that an excellent tool to do your taxes.