It allows to calculate taxes, all right. It is given that US tax system is complicated and it is not easy to create a product to calculate the taxes for all the possible scenario. The calculation part and following all the rules works mostly ok. There are some complex situations where handling might be better, like handling amortized intangibles when interest in partnership is sold. Anyway, with some ChatGPT help, I could figure out how to do in TurboTax what I need. What is ridiculously outrageous is the the TurboTax UI interface, especially UI for entering investment and interest income. That UI was always cumbersome, but with the 2024 change it become even worse. It only fits the cases when there are very few simple investments or bank accounts. If I need to enter multiple investments, the UI requires too much manual work and it does not even allow me easily see all or at least many my investments at once. The UI requires answering a lot of irrelevant to me questions. Please, change your UI design team, and consider using much more a compact spreadsheet format for entering information. It makes the large amount of information observable, and it also drastically reduces unnecessary clicks. Also, why the UI is so inflexible with resizing? People have different screen sizes and need to put more than one window on the screen. Why cannot I shrink the TurboTax window to what size I need? The accessibility of TurboTax is also terrible. Why cannot I make the font bigger? Some people using it do not have perfect sight. It is very difficult for people with weak eyes to work with TurboTax. When I work with TurboTax, a lot of things are not clear, and I frequently need to copy/paste some text from teh screen to chatGPT or search engine, or just a calculator to verify calculations. It is beyond me why copy/paste from TurboTax screen is not allowed. Overall, the experience with TurboTax is frustrating, and I will need consider other tax preparation products. I'm sure a product with such a bad UI might continue exist on thej market only because of a near-monopoly status of the vendor. Please fix the UI.

It would not e-file my returns, saying I had the wrong AGI. I had the correct AGI as indicated on the IRS transcript. It charged me $40 + $25 for e-filing a state tax return that was never filed. Now it will not print my return so that I can send it in by mail. I have tried saving it as a PDF to print; printing for my records; printing to file and every fix suggested online. This 2024 TurboTax is a piece of junk. I will never use TurboTax again.

Still so many stupid bugs. Someone needs to learn about how to account for options sold that expired worthless. So many incomplete items in partnership forms and other docs that only comes up int he federal check and the dumb software dumps you to a form with no guidance as to how to fill it out or what it's complaining about so you waste time googling workarounds to the software

2024 Turbo Tax proved much more difficult to understand and use. The import section was particulerly difficult and was never sure that it had picked up all rlevant information. I needed to perform manual alterations and had difficulty in making changes. It was also totally unclear how to do manual entry. I guess it just got picked up later but I was never sure. I had to go and manually check everything. My wifi is somewhat spotty and TurboTax now uses it extensively sometimes being unusable when the internet is down and won't even start until having checked for updates.

Poor software. Many glitches requiring you to quit and restart TT to make it work normally. And the UI is clunky. The doc import is getting worse every year. Switching between forms and easystep has so many gaps . eg: Some forms had to be deleted and re-entered for it get the data updated correctly into the tax forms Over the last decade TT has really gone downhill. Both ease of use via the interviews and also the UI are worse every year and this with the Premier edition

I have used TurboTax for years, but unfortunately this may be my last time. I am very disappointed that you will not be providing a desktop version of TurboTax2025 because of the Windows 10 security update issue. This forces me to either use the online version or purchase a new computer with Windows 11. Neither of which is satisfactory to me. I can't believe you can't figure some way to keep the desktop product available.

I have been using Turbo Tax for many years and have been well satisfied with the product. My 2024 taxes were somewhat more complicated due to estate issues, and it was necessary to file two Amendments. The first Amendment was fairly simple and filed online. The second one could not be filed through the online program so I sought assistance from one of your associates, Samantha, who was able to guide me through the process of filing it using the desktop version. She was very helpful and competent and the experience was good.

This feedback is for the desktop version Turbo Tax 2025. All I can say is what happened?, did you stop investing on the download version...I see that you are pushing online. I purchased and downloaded windows version today, software crashed, on several steps, click done with income freeze, clicking done with deductions freeze and close...I re-installed to see if that would help but it did not. I have been a long time TurboTax user, I expected software to be more perfected after all these years, rather what I see is you have gone backward or intentionally lacking support for desktop version. I don't know if someone will review this, I sure would like some feedback.

I have been using Turbo Tax for over a decade and never had any problems. However, this year Turbo Tax lost all my files during a SW upgrade which required me to re enter all information again, wasting several hours. And in the end the results were very different. I still can't go to each specific area to update it. Very very disappointed in this years SW.

This year I had no problem with Safari compatibility. As far as accuracy, there is still a problem with seller-financed mortgages which usually counts the interest income twice and has to be corrected manually. I've had this problem for about 15 years and it's still a glitch that hasn't been corrected. I have to use the desktop version instead of online version because I have to be able to dig into the details of my fairly complicated return and make corrections manually. If you ever get rid of this option, I will no longer use Turbotax. I called support back in April when I was doing a first pass at the return and filling for an extension. Support person was knowledgeable and helpful. State return for Hawaii is not very user friendly and does not provide eFile option except for very simple returns. Seems to always send you to the Hawaii tax department website to answer most questions. The feature I like the best is the ability to move from EasyStep to forms quickly to find out how your answers are affecting your tax return. Turbotax could be improved, but I haven't found anything better yet.