We're sorry that you've experienced the floss breaking between your teeth, EagleEye. At Oral-B, we're always looking to ensure that we deliver the best products, and our products undergo many quality checks to ensure our high standards are being me. We’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant, but also soft and gentle on your gums. What you've described with the coating is also not the experience we'd expect or want you to have when using our The Oral-B Glide with Scope Outlast Floss Picks. Your loyalty is appreciated, and we'd like to learn more details of your experience to provide some further assistance. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

AJM, we're thrilled you like our Glide Floss Picks for the most part. They go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. We'll definitely pass your comments on to our Quality Teams. We do have many widths. You might want to try another version. It may also be helpful to know that breakage of floss can happen if it gets caught on a rough tooth or surface in the mouth. Please give us a call at (800) 566-7252 if you have questions or if we can help you further

Thank you for taking the time to share your thoughts with us. Our team is committed to providing you with the best flossing experience by performing extensive research, and taking in feedback. We appreciate you sharing that you aren't a fan of the new Oral-B Glide plus Scope, and will be sure to share this with our team. If you'd like to share more with us, please feel free to give us a call at (800) 566-7252.

We're sorry our new Scope Outlast Floss Picks have been breaking, and we'd like to help. Our products undergo many quality checks to ensure they reach you in perfect condition, providing the ultimate flossing experience, so this isn't what we'd expect. Oral-B is always improving floss materials to ensure the best products reach you. That said, we transitioned to a new CleanTech fiber that is microtextured to effectively remove plaque and food debris between teeth and below the gum line and slides 50% more easily in tight spaces. Your satisfaction means everything to us, and we'd like to learn more about your experience and help further. When you're free, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're very sorry that you've needed to use 4-5 floss picks to complete your flossing routine, Rachel. Our products undergo many quality checks, and we try our very best to make sure that each one performs to our high standards. We appreciate you describing your experience, and we’d like to gather some details to further assist you. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

Katie, we're so sorry to hear your Floss Picks have been breaking so easily, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you, so this isn't what we would expect. So that we can help you further, please give us a call at (800) 566-7252.

We want you to be happy with the new microtextured fiber floss, and we're disappointed to hear it's not up to yours or our standards. Our floss products go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition, so we apologize you're experiencing this. Please call us at (800) 566-7252 for assistance with the floss, and so we're able to collect additional information for our Quality Team. We look forward to hearing from you.

We'd like to help find a floss that's strong enough to tackle your entire smile, Amy! Because we offer many different floss variations, give us a call at (800) 566-7252 so we can give you the clean your teeth deserve!