We're sorry to hear you're unhappy with our new Scope Outlast Floss Picks, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So that we can learn more and help you further, please give us a call at (800) 566-7252.

We're sorry your Oral-B Glide Scope Outlast Floss Picks have been breaking, Colton, and we'd like to help. We continuously improve our floss picks to ensure we deliver the best products. That said, we transitioned to a new CleanTech fiber that is microtextured to effectively remove plaque and food debris between teeth and below the gum line and slides 50% more easily in tight spaces. With the many quality checks in place, floss breaking isn't what we'd expect. Your satisfaction means everything to us, and we'd like to learn more about your experience and help further. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday- Friday.

We know how important it is that your floss isn't breaking often, and are happy to help. We have many quality checks in place to help ensure only the best products reach you. Sometimes floss can break if it gets caught on a rough surface, but this shouldn't happen with each use. So that we can help you further, please give us a call at (800) 566-7252.

We're always trying to ensure we have the best floss for our consumers, and we're sorry to hear you're not happy with the new flossing material. All our flossing products go through many quality checks to ensure the best floss. The new microtextured floss fiber is designed to be smooth, strong, and shred resistant with a flexible pick end. We're happy to help you as we learn why you feel the quality has gone down on our floss material. So, give us a call at (800) 566-7252, and we'll get that additional information, and assist you.

We're sorry to hear your Scope Outlast Floss Picks have been turning to shreds and getting stuck in your teeth. Please know, we have many quality and safety checks in place to ensure only the best products reach you, & that they're safe to use as directed. Based on your experience, we recommend you discontinue using this package of floss. So we can learn more and help you further, please give us a call at (800) 566-7252.

Lori, Oral-B continues improving floss materials to ensure the best products reach you. As a result, we transitioned to a new CleanTech fiber that is microtextured to effectively remove plaque and food debris between teeth and below the gum line and slides 50% more easily in tight spaces. With the many quality checks in place, floss shredding isn't what we'd expect. So we can learn more about your experience and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We expect your Oral-B Glide + Scope Outlast Floss Picks to be easy to glide through your teeth and be shred-resistant, and we're sorry this wasn't the case for you. With many quality checks during manufacturing, we'd like to learn more about your product details to send to Quality Assurance and help with your purchase. Please call us at 1-800-566-7252, M-F, 9 AM to 6 PM EST to discuss this further.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from Glide. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 566-7252.

Thank you for sharing you experience. Our Oral-B Glide is put through many quality checks to ensure they arrive to you in the best condition. We're sorry to hear that your floss pick was shredding. This can sometimes be the result of getting caught on a rough tooth or surface. We'd like to learn more about your experience, and would appreciate you giving us a call at (800) 566-7252.