Hate to hear this! We have strict quality standards and wouldn't expect the Floss Picks to break. Be assured, I'm sharing your comments with our quality control team. In the meantime, we'd like to help, please give us a call at (800) 566-7252. Thanks!

We're so sorry to hear your Scope Outlast Floss Picks have been breaking so often, and would like to help. Please know, there are many quality checks in place to ensure only the best products reach you, so floss breaking isn't something we would expect. So that we can help you further, please give us a call at (800) 566-7252.

We know how disappointing this must have been. Our floss picks go through many quality checks to ensure they reach you in perfect condition. We want your routine to be easy and stress free. Please give us a call at (800) 566-7252 so we can help you further.

Thank you for leaving this review, and we're sorry to hear about your recent experience with our Oral-B Glide Scope Outlast Floss Picks. Please know our products go through rigorous safety and quality checks to ensure they provide an enhanced flossing experience and are evaluated to be safe when used as directed. We have updated to a new microtextured floss that is designed to be strong, clean effectively, and be shred resistant, so it's upsetting to hear that our floss was shredding and getting caught in your teeth. Our top priority is your safety, and we recommend that you discontinue using the product. Your feedback is incredibly valuable to us, and we’ll share it with our Safety Team. To help you further, we'd like to gather some more information and invite you to call us at (800) 566-7252.

Thank you for sharing with us. Our products are put through many quality tests to provide you with the best experience, and we're sorry to hear that was not what you experienced. We'd like to learn more, and would appreciate you giving us a call at (800) 566-7252.

Michael, we stand behind providing only the best products for our Oral-B users. That said, we transitioned to a new microtextured fiber to enhance your flossing routine, effectively removing plaque and food particles between teeth and below the gum line while still being smooth and shred-resistant. Your loyalty and satisfaction mean the world to us, and we'd like to learn more about your experience and what didn't meet your expectations. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're sorry to hear our new Scope Outlast Floss Picks have been breaking and getting stuck between teeth. Safety is our top priority, and all our products are thoroughly evaluated to ensure they are safe when used as directed. Based on your experience, we recommend you discontinue using the floss picks. As you mentioned, we transitioned to a new microtextured fiber to enhance your flossing routine, effectively removing plaque and food particles between teeth and below the gum line while still being smooth and shred-resistant, so floss breaking isn't what we'd expect. We'll be sure to share with our team that you'd like to see the return of the previous floss version. So we can learn more about your experience and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Our floss products go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition, so we're so sorry that wasn't the case with your recent purchase. While it's possible your floss isn't up to our standards, it may also be helpful to know that occasionally breakage can happen if the floss gets caught on a rough tooth or surface in the mouth. In order to create a full report to share with our Quality Team, and to help further, please give us a call at (800) 566-7252.