We're very sorry that you've needed to use 4-5 floss picks to complete your flossing routine, Rachel. Our products undergo many quality checks, and we try our very best to make sure that each one performs to our high standards. We appreciate you describing your experience, and we’d like to gather some details to further assist you. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

We want you to be happy with the new microtextured fiber floss, and we're disappointed to hear it's not up to yours or our standards. Our floss products go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition, so we apologize you're experiencing this. Please call us at (800) 566-7252 for assistance with the floss, and so we're able to collect additional information for our Quality Team. We look forward to hearing from you.

We're sorry to hear you're not thrilled with the new CleanTech for the Oral-B Glide+Scope Outlast Floss Picks, Liz. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use of the product. Our floss products go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. The information you've provided is quite helpful and we'll make sure it's shared with our Quality Assurance Team. Please call us at (800) 566-7252 and share your experience with us. We love to get feedback on our products, and happy to assist you.

Katie, we're so sorry to hear your Floss Picks have been breaking so easily, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you, so this isn't what we would expect. So that we can help you further, please give us a call at (800) 566-7252.

We're sad to hear you aren't enjoying the new version of these floss picks. Your feedback is very important to us, so we'll be sure to let the rest of our team know you'd like to see the previous version return. If you'd like to share more, give us a call at (800) 566-7252.

We're sorry to hear your floss picks have been breaking, and we'd like to help. We continuously improve our floss picks to ensure we deliver the best products. As a result, we've transitioned to a new microtextured floss fiber to slide into tight spaces with minimal resistance so that it can easily and effectively clean between teeth and just below the gum line. We'll be sure to share with our team that you'd like to see the old floss pick version return. As a loyal Oral-B Floss Pick user, you know this experience isn't what we'd expect. So we can learn more and see how we can help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Getting the best in-between cleaning is what we want for you when using Glide + Scope Outlast Floss Picks, and we're sorry they're breaking when you're using them. Please know that our floss products undergo many quality checks, and we try our very best to ensure each bag of picks reach you in the perfect condition. We're so sorry that wasn't the case with your recent purchase. The information you've provided is quite helpful, and we'll share this with our Quality Assurance Team. We appreciate you for letting us know, and we'd like a chance to learn more and help with your purchase. For further assistance, call us anytime at 1-800-566-7252, M-F, 9 am to 6 pm EST.

Hate to hear this! We have strict quality standards and wouldn't expect the Floss Picks to break. Be assured, I'm sharing your comments with our quality control team. In the meantime, we'd like to help, please give us a call at (800) 566-7252. Thanks!

We appreciate you sharing with us. We're always taking in feedback to help us design our Oral-B products in ways that we believe everyone will love, and we're sorry to hear you aren't a fan of the new CleanTech microtextured fiber. We'll be sure to share this with our team, and if you'd like to share more, please feel free to give us a call at (800) 566-7252.