We're disappointed to hear you aren't enjoying the new version of these floss picks. This surely isn't the quality we expect, so our team would like to learn more. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.

We know how disappointing this must have been. Our floss picks go through many quality checks to ensure they reach you in perfect condition. We want your routine to be easy and stress free. Please give us a call at (800) 566-7252 so we can help you further.

Michael, we stand behind providing only the best products for our Oral-B users. That said, we transitioned to a new microtextured fiber to enhance your flossing routine, effectively removing plaque and food particles between teeth and below the gum line while still being smooth and shred-resistant. Your loyalty and satisfaction mean the world to us, and we'd like to learn more about your experience and what didn't meet your expectations. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Our floss products go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition, so we're so sorry that wasn't the case with your recent purchase. While it's possible your floss isn't up to our standards, it may also be helpful to know that occasionally breakage can happen if the floss gets caught on a rough tooth or surface in the mouth. In order to create a full report to share with our Quality Team, and to help further, please give us a call at (800) 566-7252.

Hate to hear this! We have strict quality standards and wouldn't expect the Floss Picks to break. Be assured, I'm sharing your comments with our quality control team. In the meantime, we'd like to help, please give us a call at (800) 566-7252. Thanks!

Thanks so much for your feedback. We're sorry to hear that your Floss Picks aren't staying in the plastic holder. We'd love to hear from you about this, and share other flosses that you may find better. When you have a moment, please call us at (800) 566-7252.

We're sorry to hear your floss picks have been breaking, and we'd like to help. We continuously improve our floss picks to ensure we deliver the best products. As a result, we've transitioned to a new microtextured floss fiber to slide into tight spaces with minimal resistance so that it can easily and effectively clean between teeth and just below the gum line. We'll be sure to share with our team that you'd like to see the old floss pick version return. As a loyal Oral-B Floss Pick user, you know this experience isn't what we'd expect. So we can learn more and see how we can help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Thank you for sharing with us. Our products are put through many quality tests to provide you with the best experience, and we're sorry to hear that was not what you experienced. We'd like to learn more, and would appreciate you giving us a call at (800) 566-7252.