Thank you for taking the time to share with us. Our Oral-B products are put through many quality and safety tests to ensure they're safe to provide you with the best flossing experience. We're sorry to hear that your floss was shredding, and we wouldn't expect this. If your Oral-B Glide + Scope Outlast is getting stuck in your teeth, we recommend discontinuing use. We want to learn more, please call us at (800) 566-7252.

Our floss products go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition, so we're so sorry that wasn't the case with your recent purchase. While it's possible your floss isn't up to our standards, it may also be helpful to know that occasionally breakage can happen if the floss gets caught on a rough tooth or surface in the mouth. In order to create a full report to share with our Quality Team, and to help further, please give us a call at (800) 566-7252.

Michael, we stand behind providing only the best products for our Oral-B users. That said, we transitioned to a new microtextured fiber to enhance your flossing routine, effectively removing plaque and food particles between teeth and below the gum line while still being smooth and shred-resistant. Your loyalty and satisfaction mean the world to us, and we'd like to learn more about your experience and what didn't meet your expectations. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Thank you for sharing with us. Our products are put through many quality tests to provide you with the best experience, and we're sorry to hear that was not what you experienced. We'd like to learn more, and would appreciate you giving us a call at (800) 566-7252.

We’re sorry to hear our floss kept breaking on you! We expect our floss to last through your routine, and if they’re not it could mean the floss itself may be too thin or thick. We offer a variety of widths to suit a variety of teeth spacing, and we’d love to learn more about your experience so we can help you find the perfect fit. Please feel free to give us a call at (800) 566-7252.

We're sorry our new Scope Outlast Floss Picks have been breaking, and we'd like to help. Our products undergo many quality checks to ensure they reach you in perfect condition, providing the ultimate flossing experience, so this isn't what we'd expect. Oral-B is always improving floss materials to ensure the best products reach you. That said, we transitioned to a new CleanTech fiber that is microtextured to effectively remove plaque and food debris between teeth and below the gum line and slides 50% more easily in tight spaces. Your satisfaction means everything to us, and we'd like to learn more about your experience and help further. When you're free, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

AJM, we're thrilled you like our Glide Floss Picks for the most part. They go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. We'll definitely pass your comments on to our Quality Teams. We do have many widths. You might want to try another version. It may also be helpful to know that breakage of floss can happen if it gets caught on a rough tooth or surface in the mouth. Please give us a call at (800) 566-7252 if you have questions or if we can help you further

We're sorry to hear this, Gale, and want to assure you that we have many quality checks to ensure you get the best from Glide. We'd like to help, as well as share your experience with our Quality Team. When you have a chance, please reach out to us at 800) 566-7252.

We know how disappointing this must have been. Our floss picks go through many quality checks to ensure they reach you in perfect condition. We want your routine to be easy and stress free. Please give us a call at (800) 566-7252 so we can help you further.