There's nothing more important to us than your safety and complete satisfaction, so we're incredibly sorry that this has been your experience with the new micro-textured fiber that we use in our floss picks. Designed to be durable and shred resistant, this isn't something we expect as all of our products undergo extensive quality and safety checks to ensure they're safe, effective, and durable, when used as directed. However, after hearing from consumers like you, we are aware of the issue and our Product Quality team has identified the cause which will lead to improved product performance. For now, we ask that you discontinue using your floss picks and give us a call so we can make a detailed report to our Quality and Safety Team and help. We can be reached at 800-566-7252.

We'd hope your floss easily glides between your teeth, and we're sorry it's been breaking, Ami. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If floss gets stuck between teeth, we recommend discontinuing the use of the floss pick pack. We continue improving our floss picks to ensure we deliver the best products. As a result, we transitioned to a new CleanTech fiber that is micro-textured to help clean and remove plaque and food debris between teeth and below the gum line while sliding 50% more easily in tight spaces. So we can learn more about your experience and share this with our Quality Team, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We know how frustrating it can be when your favorite product changes, and are sorry you're unhappy with your Scope Outlast Floss Picks. Please know, we have many quality checks in place to ensure only the best products reach you. The new version is designed to slide easily between tight spaces while providing a gentle yet powerful clean. The new Oral-B Glide micro-texture floss is made of soft, gentle, nylon and elastic materials that offer triple action cleaning, softness, comfort and durability that is tear resistant. So we can help you further, please call us at (800) 566-7252.

Your happiness is important to us, Heather, and we do apologize for what you’ve shared, regarding your Oral-B Glide Floss Picks with Scope Outlast Flavor. What you’ve described isn’t expected, and fortunately consumers, such as yourself, have taken the time to contact us. After hearing from consumers like you, we’re aware of the issue and our Product Quality team has identified the cause which will lead to improved product performance. We’d be glad to pick up your next package of Picks, and learn more about this one to best assist you. Call us for more help at 1 (800) 566-7252, any Monday-Friday, from 9 AM to 6 PM, EST.