Stacy, we know how frustrating it is when your floss breaks and doesn't glide easily, and want to help. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. However, it’s clear that this change hasn’t met your expectations. We are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. We continually evaluate how we can improve our products, and feedback from consumers like you is important and valued. So we can offer more help, please call us at (800) 566-7252.

We're incredibly sorry to hear about this. This new micro-textured material is designed to be durable, so this isn't what we expect. Please give us a call so we can make a report to our Quality Team and help. We can be reached at 800-566-7252.

We’re so sorry to hear about your experience and understand how disappointing it can be when a product doesn’t meet your expectations. Our Glide floss has transitioned to a new microtextured fiber designed to improve its cleaning performance; however, we recognize that it hasn't met your standards. Safety is our top priority, and our products are thoroughly evaluated to be safe when used as directed. If the floss leaves pieces in your mouth, we recommend discontinuing use. Your feedback is truly important to us, and we'll share your preference for the previous version with our team. We’d like to learn more and help you find a new floss that will meet your oral care needs. Please call us at (800) 566-7252 so we can assist you further.

We’re sorry to hear Scope Outlast Floss picks didn’t meet your expectations, Ryan. We understand your frustration, especially when you're simply trying to floss. Your safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If the floss is getting stuck, we recommend discontinuing use. With the help of feedback like yours, we’re aware of the shredding issue and are actively working to make it stronger. We'll also share your comment about the pick being weak and flimsy with our team. We’d like to learn more and help you find a floss that meets your oral care needs. Please call us at (800) 566-7252 so we can assist you further.