We're sorry to hear that this has been your experience with our new micro-textured fiber, as a lot of thought goes into the design of our Floss Picks. We also have many quality checks in place to ensure that you can enjoy using them with ease, and we'll be sure to share your feedback with our team. We'd also be happy to look into this further, so please give us a call at (800) 566-7252 when you're able.

We'd hope your floss easily glides between your teeth, and we're sorry it's been breaking, Ami. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If floss gets stuck between teeth, we recommend discontinuing the use of the floss pick pack. We continue improving our floss picks to ensure we deliver the best products. As a result, we transitioned to a new CleanTech fiber that is micro-textured to help clean and remove plaque and food debris between teeth and below the gum line while sliding 50% more easily in tight spaces. So we can learn more about your experience and share this with our Quality Team, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We want you to get the most for your flossing needs, and we're saddened to hear your floss picks are breaking. We have many quality checks taking place through the manufacturing of them to ensure the best floss and would appreciate you all calling us at (800) 566-7252 so we can assist you with the floss picks. We're also happy to make a recommendation for your flossing needs.

Thanks for taking the time to share this feedback, Natasha. We're sorry to hear that this was your experience with our Floss Picks, as we have many quality checks in place to ensure that you can rely on them. We'd like to mention that our new micro-textured fiber was designed with durability in mind, and we'll be sure to share your comments with our team. If you'd like any further assistance, please give us a call at 800-566-7252 when you have a moment.

Thank you so much for your review! We're incredibly sorry to hear about this. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. However, it’s clear that this change hasn’t met your expectations, and we understand how frustrating that can be, especially if it tears easily. We are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. We continually evaluate how we can improve our products, and feedback from consumers like you is important and valued, so we'd like to talk about this in greater details and help. Please call us at 800-566-7252.

We're so sorry to learn your Scope Outlast Floss Picks have been shredding, breaking, and stretching, David. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. However, it’s clear that this change hasn’t met your expectations, and I understand how frustrating that can be, especially if the texture feels flimsy or tears easily. We are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. We continually evaluate how we can improve our products, and feedback from consumers like you is important and valued. So we can offer more help, please call us at (800) 566-7252.