Thank you for your feedback, Elise. We’re sorry to hear about your experience with shredding. Based on feedback from customers like you, we’re aware of this issue, and our Product Quality team has identified its cause. Your input is important to us and will help improve product performance. We’d love to learn more and assist you in finding a new floss that meets your needs. Please call us at (800) 566-7252.

Thanks for taking the time to share this with us, and for your loyalty all these years. We're sorry to hear about your experience with this new floss pick version. These picks have recently been reformulated to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. However, it’s clear that this change hasn’t met your expectations, and we understand your frustration. We are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. We continually evaluate how we can improve our products, and feedback from consumers like you is important and valued. If you'd like to share more, we invite you to give us a call at (800) 566-7252.

Your happiness is important to us, Heather, and we do apologize for what you’ve shared, regarding your Oral-B Glide Floss Picks with Scope Outlast Flavor. What you’ve described isn’t expected, and fortunately consumers, such as yourself, have taken the time to contact us. After hearing from consumers like you, we’re aware of the issue and our Product Quality team has identified the cause which will lead to improved product performance. We’d be glad to pick up your next package of Picks, and learn more about this one to best assist you. Call us for more help at 1 (800) 566-7252, any Monday-Friday, from 9 AM to 6 PM, EST.

Thank you for sharing your experience with Oral-B Glide + Scope Outlast Floss Picks. We understand that the change in floss texture may take some getting used to, and we’ll be sharing all you’ve told us with our Quality and Research teams to continue product improvement. It’s our pleasure to talk further with you about this experience, and make sure your next Picks pick up is more to your expectations. Call us for more help Mondays-Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

We appreciate your loyalty and for taking the time to share your feedback on the Oral-B Glide Scope Outlast Floss Picks. We never want you to be disappointed with our floss picks, and we’re sorry that the floss picks are shredding easily. This is not how we expect the product to perform, and we’ll share your message with our team. After hearing from consumers like you, we are aware of the issue, and our Product Quality Team has identified the cause, which will lead to improved product performance. Our floss products undergo rigorous inspections to ensure they are strong and durable. Your comments are important, and we appreciate your input in helping us continually enhance product quality. So you receive the best assistance, please call us at (800) 566-7252.