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Customer reviews for SAMSUNG 60" Class DU6900 Series UHD 4K Smart TV for
SAMSUNG 60" Class DU6900 Series UHD 4K Smart TV
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4.4 out of 5 stars
stars
2,031 ratings2,009 reviews
  1. 5 stars68% (1,380)
  2. 4 stars16% (331)
  3. 3 stars7% (142)
  4. 2 stars4% (77)
  5. 1 star5% (101)

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Showing 1,431-1,440 of 2,009 reviews
Dec 27, 2024
karinavanwing
5 out of 5 stars
5 out of 5 stars review

This TV does it ALL

[This review was collected as part of a promotion.] This TV is used in our bedroom and is on almost 24/7 as I am a SAHM. It is so easy to navigate and customize! Sound quality is extremely good for just being the tv speaker- we often only keep it on volume 10-it's that loud! Picture is phenomenal! This is our 3rd Samsung TV and we will never own another! We love our Samsung Smart TVs! The one downside- there is no “Siri” or “talk to type” feature! When you go to search something it comes up with a little blurb saying “Ask to search for -blank-“, so I'm unsure if it does have that feature and I'm just unable to figure out how to use it! Lol

Review from Samsung US
Helpful?2944RFFI236513954163060
Nov 19, 2024
None
2 out of 5 stars
2 out of 5 stars review

Poor Review

I've been very discouraged with this tv. If it wasn't so large, I would have thrown it out the window! The directions, which were practically none, were not very helpful! How could you send so few details?? I had to figure out everything by myself. Very time consuming! I had to call for assistance, at least 3 times, So, no not happy with it. The color is great . And maybe if there was more info included, Iwouldn't be so frustrated. But I certainly wouldn't recommend it to anyone!!

Review from Samsung US
Helpful?2944RFFI236513954163060
reply from Samsung Brand Ambassador

Hello, Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Pro

Apr 20, 2025
Kate
5 out of 5 stars
5 out of 5 stars review

Great Investment

Samsung is the only brand I love. Great investment.

Review from Samsung US
Helpful?2944RFFI236513954163060
Apr 21, 2025
Samsungtv
5 out of 5 stars
5 out of 5 stars review

Love it

I loke it amd I'm enjoying the TV❤️ Thank You for such a great TV

Review from Samsung US
Helpful?2944RFFI236513954163060
Apr 19, 2025
Shadowangel59
5 out of 5 stars
5 out of 5 stars review

Love it

Excellent tv great features compared to the old software

Review from Samsung US
Helpful?2944RFFI236513954163060
Apr 19, 2025
Maricuca
5 out of 5 stars
5 out of 5 stars review

Wonderful TV

I'm so very happy with my Samsung TV. Love this smart TV

Review from Samsung US
Helpful?2944RFFI236513954163060
Nov 11, 2024
Bad remote
1 out of 5 stars
1 out of 5 stars review

Don't buy if you want a remote that functions,!

Horrible remote with little documentation. Just horrible.

Review from Samsung US
Helpful?2944RFFI236513954163060
reply from Samsung Advisor

Hi Bad Remote, Thank you for sharing your opinion on the DU6900 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote. You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Apr 20, 2025
Cliff
3 out of 5 stars
3 out of 5 stars review

None

Tv is good …the remote needs work only 2 mo old and it'sa pain trying to change channels

Review from Samsung US
Helpful?2944RFFI236513954163060
reply from Samsung Brand Ambassador

Cliff, Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance. ~Samsung Pro

Apr 21, 2025
Anitra
5 out of 5 stars
5 out of 5 stars review

Good Times

I brought this a few months ago and I enjoyed it love everything about it wouldn't change nothing.

Review from Samsung US
Helpful?2944RFFI236513954163060
Apr 20, 2025
Anonymous
1 out of 5 stars
1 out of 5 stars review

Worst tv ever

Worst tv .. and all my tvs are Samsung . But this one is the slowest and worst ever

Review from Samsung US
Helpful?2944RFFI236513954163060
reply from Samsung Brand Ambassador

Hector Gomez, We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance. ~Samsung Pro