Customer reviews for LG 7.3 cu. ft. Gas Dryer with Sensor Dry forFeature rich but door dud
[This review was collected as part of a promotion.] Overall, I like the dryer from the standpoint of being able to open it from top/down to move items from washer to the dryer more easily. However, I do not like the fact that the door when opened from the side will NOT stay open. You need to use your leg or other body part to hold the door open to remove clothes. As far as the features and drying ability, no issues.
Hi, Tracy. Thank you for taking the time to share your feedback on the LG Dryer (DLE8400WE) model. We understand that having a door that doesn't stay open can be disappointing when removing clothes. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We appreciate your positive remarks about the dryer's features and drying ability. We're glad to hear that these aspects met your expectations. Your feedback is crucial as we continuously strive to improve our products and provide the best user experience possible. Please be assured that we have taken note of your feedback regarding the door and will share it with our product development team. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Great features!
We bought an LG washer and dryer in 2023 and in 2024 decided to sell our house. The buyers wanted both items as they knew they were new with warranties on them. So, we had to buy replacements. We bought new AI washer and dryer set in 2024. We love the AI feature where we can just set it and the computer figures out how to wash or dry the clothes. Also, love the scheduling features too.
Hi Darren, thank you for taking a moment to share your experience. It’s great to hear that your LG 7.3 cu ft Ultra Large Capacity Rear Control Gas Dryer with EasyLoad Door and AI Sensing model DLG8401WE has been such a smooth upgrade. Moving from one LG set to another says a lot, and it’s good to know the AI features and scheduling options are making laundry easier in your new home. Having the dryer automatically adjust for each load is a real convenience, and it’s great that it fits your routine so well. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️
Large capacity, easy to load and unload
[This review was collected as part of a promotion.] Love the dryer. Super large capacity. Was easy to figure out the settings. The wrinkle care feature does work well and use it all the time. Another feature that l like is the reversible door, open the topside when loading from the washer so that the laundry doesn't fall on the floor and open the side way when unloading into a laundry basket.
Hi, Winne! We appreciate you sharing your experience with your LG Dryer. It’s great hearing how the large capacity, easy‑to‑use settings, and wrinkle care feature are all making laundry day smoother. The reversible door is such a smart touch too — loading and unloading without dropping clothes on the floor is a win in any home. Sounds like your LG unit is doing exactly what you need! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Not user friendly
Do not recommend. I loved my previous LG set. I was able to select a mode, then customize the options to fit my needs. The only options available are what are preset and most are med/high heat settings. I have a lot of office work attire and baby clothes that all need low settings and this is just not an option unless you choose quick dry, but then you lose the sensing option and you can only time dry.
Hey Jay. It sounds like your new dryer isn't offering the customization you're used to, and it's definitely challenging when you can't select the lower heat settings needed for delicate items like office wear and baby clothes. We understand how important it is to have precise control over your drying cycles. Many of our newer models, while having optimized preset cycles, can often be customized further. You might find additional cycle options or ways to fine-tune settings through the LG ThinQ app's download cycles. This could provide the flexibility you're looking for: https://www.lg.com/us/support/help-library/lg-thinq-how-to-use-download-cycles--20152746918577 To help explore more options, please send us a private message on social media @LGUSSupport with your dryer's model number and purchase date. We're here to help you find the best way to care for all your garments! ^ Diego
Damp clothes constantly
It does have a big capacity, which is nice. We have had it for 6 months, and it has been very frustrating to get the clothes dry. I've tried every setting. The clothes are often slightly damp after every cycle, even with the heat and dryness setting all the way up. If I retry the cycle, it's sensors turn it off after a few minutes, even though the clothes are still slightly damp. The only way I can bypass this is by doing a "Quick Dry" cycle and turning the time up. The loads that aren't even very big are still coming out damp. I've checked and cleaned the vent hose and all filters, and there is no blockage. I've opened the door to the dryer and the door is covered in condensation still. Things should not still be so wet after drying at the highest setting for 1.5 hours. I've completely given up the hope of having a towel or blanket load dry fully in one go. I want hot, fluffy clothes, not cold, damp clothes. I don't have the time or energy to keep fighting with this thing.
Hey there! We understand your concerns about your clothes consistently coming out damp, and we appreciate the effort you've put into troubleshooting. The condensation and the need for timed cycles suggest the heating system or sensors may need a professional's attention. We want to help you get this resolved. Please send us a direct message to @LGUSSupport with your dryer's model/serial number and purchase date. We're committed to making sure your dryer is providing you with a great experience. ^ Diego
does not dry!!!
Consumer Reports recommended this dryer, however, my clothes have not once dried, remaining damp when the damp cycle is at 0. Also, the controls are in black against black and are hard to read. This might be a dud washer or the operator is not cognizant on how to use this dryer. It would be nice to know how to operate this dryer so I don’t have to replace it.
Hey there, Lynn! We want to ensure that your clothes always come out fully dry whenever you use your LG dryer, and we'd be happy to look into this further with you. This link (https://tinyurl.com/24yjhde8) offers a video that talks about different reasons why your laundry may not be drying, as well as offers tips that can help get it working again. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried. We're here, and we're ready to ensure that you're taken care of! *Josh
Large capacity/dries fast
Bought LG dryer about a month ago with washer. Once I was shown how to use the timer option I love using my dryer. Dries quickly with this option. Very roomy. Not fond of the lint trap as it's a little bit of trouble to clean out but getting used to it. All in all very pleased!! Definitely recommend!
Hey Trisha. Sounds like your LG laundry duo is a perfect match! 😊 The timer option is a game-changer for quick, efficient drying, and the spacious design makes laundry day a breeze. We appreciate your feedback on the lint trap—it can take some getting used to, but these tips and tricks can help with maintenance: https://shorturl.at/4NIUg. For more questions, private message us on social media @LGUSSupport. Thanks for the recommendation, and welcome to the LG family! 💙 ^David
Does a fine job and is Smarter than me
[This review was collected as part of a promotion.] I purchased your washer almost a month ago. Easy to use (even if it is smarter than I), and does a very good job. I like the tune it plays at the end of the cycle: it is so much more pleasant than a sharp buzz.
Solid dryer but only opens left to right
[This review was collected as part of a promotion.] The dryer works well but never thought it would be such an ordeal to switch the door and would probably not buy again as it has been such a pain in the rear, lots of calls and still no switching of the door.
Hey there! Thanks for sharing your LG Dryer and support experience. We’re happy to hear the dryer is working well and appreciate your feedback on the service experience for reversing your door, as we’re always looking for the best ways to improve. If you still need help, we’d love to explore options with you to get your door reversed. Please email us at lgdigitalcare@lg.sprinklrsupport.com with your contact info and model number. We’ll gladly help! *Joseph
[This review was collected as part of a promotion.] I've been using my LG top load washer and dryer for a while now. Im going on 60 days and I'm really happy with them! Here's why I think they're a great choice: Dryer: Easy-to-Clean Lint Trap: The lint container is super easy to access and clean. I love that I can get it 100% lint-free, which is great for keeping the dryer running efficiently and preventing fires. Even the slot where the container goes is a breeze to clean! Fast Drying Time: My clothes are always dry in under an hour, which is a huge time saver. Automatic Shut-Off: This is a fantastic feature! The dryer senses when the clothes are dry and shuts off automatically. Not only does this save energy, but it also gives me peace of mind knowing it won't overheat or potentially cause a fire. Washer: Large Capacity: I can easily wash my king-size comforter in this washer, which is a big plus. Efficient Soap Dispenser: I like how the washer sprays all the detergent from the dispenser directly onto the clothes, ensuring they get thoroughly cleaned. Quiet Operation: It's not a noisy machine, which is a nice change from my old washer. Versatile Wash Options: I can choose a deep wash for heavily soiled items or a water-saving wash for smaller loads, which is great for conserving water. Overall: I'm really impressed with the performance and features of my LG washer and dryer. They've made laundry day much easier and more efficient. If you're looking for a reliable and feature-rich laundry set, I highly recommend checking out LG Top Load DLE8400BE!
Hi there, thanks for sharing your experience with the DLE8400BE. It’s great to hear the washer and dryer have been performing so well — fast drying, easy cleaning, quiet washing, and plenty of capacity. Sounds like they’ve really streamlined laundry day for you. #LifesGood ❤️ If you ever need support, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich