Customer reviews for LG 7.3 cu. ft. Gas Dryer with Sensor Dry

Customer reviews for LG 7.3 cu. ft. Gas Dryer with Sensor Dry for

LG 7.3 cu. ft. Gas Dryer with Sensor Dry

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3.9 out of 5 stars

stars71 ratings71 reviews

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Aug 18, 2024

Mary0109

5 out of 5 stars review

New and confusing

This dryer is delightfully large; dries just as hoped; have only a few questions: why won't the door stay open so I can move clothes from washer with both hands? why is the top slanted instead of flat which eliminates one of my main sorting spaces in my pantry? and, most importantly, why did I have to call your 800 number in order to get a real operating manual, because what comes with the dryer installation is worthless.

Review from lg.com

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reply from LG

Hello, Mary! We appreciate your fantastic 5‑star review of your LG dryer! It’s great hearing that the large capacity and strong drying performance are hitting the mark for you. The questions you raised are thoughtful ones — the door design is meant to prevent it from swinging freely during loading, and the slanted top is part of the dryer’s styling and safety design. We're also glad you reached out for the full LG operating manual, since having the complete guide makes exploring all the features much easier! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Jul 17, 2024

CMCV1

4 out of 5 stars review

Great dryer

[This review was collected as part of a promotion.] I bought this a couple of weeks ago . It’s very efficient and clothes are dry at end of cycle ! The door opens to the side and towards bottom . I expected it to open completely toward bottom but it’s less than half way open . I am not sure how beneficial that is to me .Still new so maybe I will find its purpose .

Review from lg.com

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Oct 13, 2024

Gregory A

3 out of 5 stars review

No right side vent for gas models- stupid design

[This review was collected as part of a promotion.] I searched specifically for dryers with side venting and when I went to install it, I found that gas models don't support right side venting. Not only that, but the gas line sticks out at the bottom right by 3", so I also can't rear vent and turn right with the pipe, which is the way I need to go. And even if the vent went somewhere else, I can't push the dryer up against the wall because the gas line sticks out so far rather than being mounted at an angle, or at least cut back closer to the back of the unit. I haven't been able to use it because I need to build some crazy venting contraption to hook it up.

Review from lg.com

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reply from LG Digital Care Team

Hey Gregory. When it comes to appliances, it's crucial to ensure that the one you have is the right fit for your home. We would love to learn more to see how we can help you find something better or to see what we can do to assist you. Please reach out to us on social media as soon as you can. Just send a private message to @LGUSSupport with your serial number and personal information. We have a dedicated team member ready to help. ~Ivy

Oct 10, 2024

Darren129

5 out of 5 stars review

Great features!

We bought an LG washer and dryer in 2023 and in 2024 decided to sell our house. The buyers wanted both items as they knew they were new with warranties on them. So, we had to buy replacements. We bought new AI washer and dryer set in 2024. We love the AI feature where we can just set it and the computer figures out how to wash or dry the clothes. Also, love the scheduling features too.

Review from lg.com

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reply from LG Digital Care Team

Hi Darren, thank you for taking a moment to share your experience. It’s great to hear that your LG 7.3 cu ft Ultra Large Capacity Rear Control Gas Dryer with EasyLoad Door and AI Sensing model DLG8401WE has been such a smooth upgrade. Moving from one LG set to another says a lot, and it’s good to know the AI features and scheduling options are making laundry easier in your new home. Having the dryer automatically adjust for each load is a real convenience, and it’s great that it fits your routine so well. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Dec 29, 2024

Farmerb0402

4 out of 5 stars review

Solid dryer but only opens left to right

[This review was collected as part of a promotion.] The dryer works well but never thought it would be such an ordeal to switch the door and would probably not buy again as it has been such a pain in the rear, lots of calls and still no switching of the door.

Review from lg.com

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reply from LG Digital Care Team

Hey there! Thanks for sharing your LG Dryer and support experience. We’re happy to hear the dryer is working well and appreciate your feedback on the service experience for reversing your door, as we’re always looking for the best ways to improve. If you still need help, we’d love to explore options with you to get your door reversed. Please email us at lgdigitalcare@lg.sprinklrsupport.com with your contact info and model number. We’ll gladly help! *Joseph

Sep 23, 2024

Winne

5 out of 5 stars review

Large capacity, easy to load and unload

[This review was collected as part of a promotion.] Love the dryer. Super large capacity. Was easy to figure out the settings. The wrinkle care feature does work well and use it all the time. Another feature that l like is the reversible door, open the topside when loading from the washer so that the laundry doesn't fall on the floor and open the side way when unloading into a laundry basket.

Review from lg.com

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reply from LG

Hi, Winne! We appreciate you sharing your experience with your LG Dryer. It’s great hearing how the large capacity, easy‑to‑use settings, and wrinkle care feature are all making laundry day smoother. The reversible door is such a smart touch too — loading and unloading without dropping clothes on the floor is a win in any home. Sounds like your LG unit is doing exactly what you need! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Jan 10, 2025

Meps

2 out of 5 stars review

Bad touch controls

[This review was collected as part of a promotion.] Really bad touch control panel. No one cautioned me about it and let me know there was a similar model with normal buttons. I have to push the start button 15 to 20 times to run the dryer. Called service who witnessed how many times I had to push the button. Said it was working as designed and told me about the other model. Too late for me to swap. I'm annoyed every time I use the dryer. The dryer door is great.

Review from lg.com

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reply from LG Social

Hey there Mep! Thank you for taking the time to leave us a review on your dryer! Your feedback means the world to us, and we’re committed to making your experience as amazing as possible. If you’re finding that you need to press the start button a couple of times before it works, don’t worry—we’re here to help! Here are a few simple steps you can try: first, unplug the dryer to disconnect it from the power source. Next, while it’s unplugged, press and hold the [POWER/START] button for 5 seconds, then hold the [PLAY/PAUSE] button for another 5 seconds. After that, plug it back in and see if the issue is resolved. Additionally, check for dirt or debris around the start button and give it a gentle clean if needed. Lastly, inspect the door switch, as it might be causing issues with starting the dryer. If these tips don’t do the trick, we’ve got your back! Just send us a private message with your contact details, and we’ll be absolutely delighted to assist you further. Thanks for being a part of our community! ^Anthony

Jan 14, 2025

trishabnanny

5 out of 5 stars review

Large capacity/dries fast

Bought LG dryer about a month ago with washer. Once I was shown how to use the timer option I love using my dryer. Dries quickly with this option. Very roomy. Not fond of the lint trap as it's a little bit of trouble to clean out but getting used to it. All in all very pleased!! Definitely recommend!

Review from lg.com

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reply from LG Digital Care Team

Hey Trisha. Sounds like your LG laundry duo is a perfect match! 😊 The timer option is a game-changer for quick, efficient drying, and the spacious design makes laundry day a breeze. We appreciate your feedback on the lint trap—it can take some getting used to, but these tips and tricks can help with maintenance: https://shorturl.at/4NIUg. For more questions, private message us on social media @LGUSSupport. Thanks for the recommendation, and welcome to the LG family! 💙 ^David

Jun 15, 2024

Julie51

5 out of 5 stars review

Does a fine job and is Smarter than me

[This review was collected as part of a promotion.] I purchased your washer almost a month ago. Easy to use (even if it is smarter than I), and does a very good job. I like the tune it plays at the end of the cycle: it is so much more pleasant than a sharp buzz.

Review from lg.com

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Jul 7, 2024

Isabel2

5 out of 5 stars review

TOTALLY AWESOME

I am very happy with both my LG washer and LG dryer! The clothes have never come out better in cleanliness and after dryer results--I've used most of the settings, from AI to specific and they've all been terrific--hopefully these will last me a lifetime--I'm VERY HAPPY with them!

Review from lg.com

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