Customer reviews for LG 7.3 cu. ft. Gas Dryer with Sensor Dry forDryer Damaged clothes
This dryer has been the worst appliance I have EVER purchased—I would give it 0 stars if that was an option! I have (4) children and do multiple loads of laundry daily. This unit began twisting/ripping/tearing clothing immediately. There is a felt type seal that is defective under the lint catch that would grab small parts of clothing and damage them.
Hi. We appreciate you sharing your experience and feedback regarding your LG DLE8400WE Dryer. We hear your thoughts concerning the fabric handling during your daily laundry routines and the performance of the drum seal area beneath the lint filter. We always aim to provide highly dependable laundry solutions and gentle fabric care for our community. To support smooth tumbling cycles, please make sure the lint filter is completely seated and flush with the housing before every load to prevent items from catching on the edges. You can find detailed structural checks and maintenance guidance to protect garments at https://www.lg.com/us/support/help-library/lg-dryer-clothes-are-damaged--20154720307749?srsltid=AfmBOoqb98hjtnhwxPmXXkIgv6SmEI0VN3S2pQbcLxss32p8TO59Nnx7. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Does not dry
Not a good product. Doesn’t dry your clothes thoroughly and they come out wrinkled. If you try to turn the dryer back on it will dry for up to one minute with cold air and shut itself off. You cannot increase the dry time either. Horrible product.
Hello. We appreciate you taking the time to share your review regarding your LG DLE8400BE Dryer. We recognize your experience with clothes coming out damp and wrinkled, as well as the unit shutting off shortly after restarting. To help improve drying performance and prevent premature shutoffs, ensure the lint filter is thoroughly cleaned before each load, verify that the exhaust duct is free of lint buildup, avoid overloading the drum to allow proper heat and air circulation, and try using a Manual Dry cycle like Speed Dry or Time Dry when adjusting time settings manually. You can also review helpful guidance on drying performance at https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634?srsltid=AfmBOoqHptPyyQ1IN6za6rAxvPCOyUNpnqIS9I4GYe1yJ6ijfXqmMWug and managing wrinkles at https://www.lg.com/us/support/help-library/lg-dryer-troubleshooting-wrinkle-clothes--1337625976471?srsltid=AfmBOoqrqDCmkbhuu_9UAm5Eq6pqgZEIgD8SrMmrabncyt6wW87EGirF. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Great evidence for why AI is useless.
Probably the greatest reason to avoid AI. Unlike non-AI, non-WiFi dryers you can't modify the default settings; you have to log in to the app and download a custom setting - and you only get one. The AI setting seems to know only 1 temperature setting - incinerate. Previous dryer was a non-intelligent LG - which worked great - I could pick a setting and modify it. Hopefully somebody at LG sees this and releases a S/W update that allows modification to the default settings. Otherwise this 2 month old dryer is destined to be replaced by a non-AI model.
Hi there, thank you for sharing your experience with your LG DLE8400WE dryer. The ability to tailor drying cycles is important, and this model gives you a few ways to adjust how it runs. Along with the AI Dry option, you can select manual cycles like Normal, Heavy Duty, or Delicates and then modify temperature, dryness level, and time to match your preferences. Creating a custom cycle in the ThinQ app also allows you to save those adjustments for quick access on the control panel. This guide walks through the available cycles and how each one can be customized: https://www.lg.com/us/support/help-library/lg-dryer-cycles-and-options--20152068325571 If you’d like our team to take a closer look at your setup or explore additional ways to fine‑tune the dryer to your liking, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com and we’ll be glad to help. LG Digital Care Team ^Rich
DISAPPOINTED
while it functions For the most part I have two major issues. The folding lint filter is designed flawed for the frame where the filter folds has broken twice in a little over a year with normal use just from opening and closing the filter to clean it. My other complaint is that for me the black control panel is very difficult to read and so easily fingertip printed. I would sacrifice some bells and whistles for knobs as controls. Lg has replaced the filter twice but now that my unit is over year old the burden will fall on me in the future. The filter needs to be re-designed.
Hi. Thank you for sharing your experience with your LG dryer. The way you described the folding lint filter breaking multiple times and the difficulty reading the black control panel gives a clear picture of how the LG unit has been working for you. Your notes about normal use, the repeated replacements, and how the panel shows fingerprints easily are especially helpful in understanding the day‑to‑day impact. To allow us to properly investigate the details of your specific product model and to see how we can assist with your lint‑filter‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on dryer support and maintenance guidance: https://www.lg.com/us/support/help-library/combo-unit-lint-issues--1337695812363 ^James
Beware!!!!
If I could do negative stars I would. Don’t waste your time with this junk. It looks nice but will give you a d80 and d90 code every time. My one load of laundry has take almost 8 hours to dry because it keeps shutting down. And before you ask, this is a brand new home. The lint vent is perfectly fine and every other avenue as been explored. It’s just this hunk of junk that now I am out of money on because LG does not offer a trade up anymore. Go elsewhere.
Hi, Glennie. Thank you for sharing what’s been happening with your LG Dryer. We understand how important it is for a new unit to run reliably, and we appreciate the detail you provided about the repeated d80 and d90 codes despite having a brand‑new home and a clear vent. Feedback like yours helps highlight situations where performance isn’t matching expectations. To allow us to properly investigate the details of your specific product model and to see how we can assist with the airflow code issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on airflow and drying performance: https://www.lg.com/us/support/help-library/lg-dryer-understanding-d90-and-d95-error-codes--20150209089448 ^James
Too Sensitive
Takes forever to dry. The electronic dryness sensor constantly interferes and slows things down or stops the drying. The exhaust is simply not sufficient to push the hot air out. I have a long run to the outside but have a booster fan that has worked well over the decades. Two previous dryers had no problem with it. The booster fan is working fine and we have had the vent cleaned as well but the LG programming is just too sensitive.
Hello. Thank you for sharing your experience with your LG Dryer. We appreciate the details you provided about the drying time, the sensor behavior, and the airflow performance with your existing vent setup. We want to take a closer look at your specific LG model so we can determine the best way to assist and review the options available for your situation. To allow us to properly investigate the details of your specific product model and to see how we can assist with your dryer‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 ^James
Horrible all around
Worst dryer I have ever owned and the washer that goes with it is even worse than the dryer. Nothing is ever completely dry after the first cycle AND the clothes come out VERY wrinkled. I have to iron every pair of pants that comes out of there (even dry fit comes out wrinkled) and if I didn't refuse to iron T-shirts, those would need be ironed as well. I have had this unit barely over a year. I will never purchase LG again and I'm counting down the days until I can afford to dump this and buy a new one.
Hi, Moni. Thank you for sharing what’s been happening with your LG dryer. We appreciate the clear explanation of the drying performance, the multiple cycles needed, and how the LG unit is leaving clothes more wrinkled than expected. Your detailed experience really helps outline how the dryer has been working for you over the past year. To allow us to properly investigate the details of your specific product model and to see how we can assist with your drying‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for dryer troubleshooting on your specific issues: https://www.lg.com/us/support/help-library/lg-dryer-troubleshooting-wrinkle-clothes--1337625976471 & https://www.lg.com/us/support/help-library/lg-dryer-cycles-and-options--20152068325571 ^James
Verified Purchase
Great color
[This review was collected as part of a promotion.] I bought this a month ago, the drying cycles are great but I wish it had more options
Well pleased
Very pleased with dryer performance. Using the proper heat selection it is extremely fast and produces wrinkle free laundry. Very quiet, large lint filter.
Hello, Mike! Now that is what we call smooth sailing on laundry day! We are absolutely thrilled to hear that your LG dryer is delivering lightning-fast, quiet performance while leaving your clothes beautifully wrinkle-free. Engineering large, efficient features to maximize your home's comfort is exactly what we strive for, and knowing you are very pleased brings a massive smile to our faces. If any questions pop up or if you ever need a hand in the future, please feel free to connect with our team at @LGUSSupport. ^James
Garbage Product
Worst product I’ve ever owned. I’ve had the LG washer and dryer for less than two years and I’ve experienced nothing but problems. Worst company to do business with as well. I will never buy another LG product.
Hi, Seitz. We appreciate your time sharing your review regarding your LG Dryer, model DLG8401WE. We recognize your shared experience with the performance of your laundry appliances over the past two years and your experience doing business with us. To help ensure your dryer performs at its best and dries your laundry efficiently, we recommend clearing the lint filter before every load and verifying that your home exhaust vent duct is completely free of lint buildup or obstructions, which can restrict airflow and impact drying times. You can also run the Installation Test cycle built into the dryer control panel to automatically check for any exhaust blockages. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James