We’re sorry to hear the system didn’t meet your expectations, Chipper. Your feedback is important, and we’d like the chance to help improve your experience. Please contact our support team at 1-866-979-0580 so we can assist further.—Night Owl SP Digital Support Team

Hi Christopher, we’re really sorry to hear about your experience. We understand how frustrating it is when a hard drive fails, especially just outside the warranty period. <br />Please send us a direct message with your system model and email address. Our support team can review replacement options and see if there’s a cost-effective solution available for you.<br />Night Owl SP Digital Support Team

Thank you for the feedback and sorry to hear you are disappointed with your purchase from a few years ago. As with all technology, there are constant updates and new available capabilities. We continue to upgrade our systems with newest available tech. As systems move to end of life there are limits to what support we can offer on legacy systems. We offer a full one year warranty on all of our new and refurbished products as well as Technical Support via phone, email and chat as well as multiple online resources. Those resources likely could help you if you are willing to check our support site. Thanks,Night Owl SP Digital Support

Thank you for the feedback and sorry to hear you are not satisfied with your system. You have several options in how to setup recording. The main options are continuous recording versus event based recording. If you would like help better understanding these options please reach out to our technical support team via 'Contact Us' on our brand site Nightowlsp.com. We look forward to assisting you and ensuring you are happy with your system setup. Thanks, Night Owl SP Digital Support Team