We’re very sorry to hear about your experience that’s definitely not the level of support we aim to provide.<br />We understand how frustrating it is to wait on hold and not receive a follow-up after your case was escalated. Our engineering team does review cases that require deeper investigation, but you should have received an update.<br />So we can help get this resolved, please reach out to our support team again via phone at (866) 390-1303 (9am–9pm EST, 7 days a week), or chat through our support site. If you’re open to it, you can also share your case details or contact information here, and we’ll help escalate this internally for a follow-up.<br />We appreciate your patience and the opportunity to make this right.

Hi Rosa, we&#39;re truly sorry to hear about your experience and understand how disappointing this has been, especially after previously having a positive experience with Night Owl. This is not the level of service we strive to provide. We&#39;d appreciate the opportunity to review your case again. Please reply with your support ticket number or contact our Technical Support team so we can escalate your concerns and work toward a resolution. Thank you for your honest feedback.

We’re truly sorry to hear about your experience, Karen. This is not the level of quality or support we aim to provide, and we understand how upsetting it is to have multiple components fail over time.<br />Camera alerts sounding unexpectedly, hard drive failure, and app issues are all things our technical team should be addressing with you directly, and we apologize if you’ve felt unheard. Even outside of initial purchase timelines, we want to review what’s happening with your system, including the DVR hard drive and camera alerts, to see what support options may still be available.<br />If you’re willing, we encourage you to contact our support team again so we can look into this more thoroughly and help resolve these issues as best we can.<br />– Night Owl SP Digital Support Team

Hi Charles, we&#39;re sorry to hear about your experience. We understand how frustrating it is when motion detection isn&#39;t performing as expected and cameras appear to stop reporting events.<br />This is not the experience we want for our customers. Motion detection performance can be affected by camera placement, sensitivity settings, lighting conditions, and system configuration, but cameras should remain reliably connected and recording. We&#39;d like the opportunity to help troubleshoot the issues you&#39;re experiencing.<br />Please contact our support team through chat on the Night Owl Support Site or by phone so we can review your system settings and camera status in more detail. We appreciate your feedback and apologize for the inconvenience.

We&#39;re truly sorry to hear about your experience and understand how frustrating these ongoing issues have been. This is not the level of performance or support we strive to provide. We&#39;d like the opportunity to review your case and the status of your escalation. Please contact our Technical Support team through the Night Owl Support Center or call (866) 390-1303 so we can investigate further and work toward a resolution. Thank you for taking the time to share your feedback.

We apologize for the issue you have been experiencing and appreciate your feedback. Software and firmware updates are a necessary process to ensure products stay in the best working order they can and that your system stays protected from potential threats. We have shared your concerns with our development team.Thanks,Night Owl SP Digital Support