Have spent months yes months working with this company to solve recording issues with their product. First if you are having an issue adjusting the zone sensitivity for each camera under record settings it’s not just you. We tried it on 4 different phones and the system will just reset it to medium if you set the lowest setting. They tried to play it off as a phone issue. Nope. Ultimately they didn’t address the issue and implied a refund and then recanted because it went past 30 days even though we had been working the issue. To make matters worse during the troubleshooting they shipped me a replacement nvr and put it is a large usps mailer box with absolutely no packing material. Ultimately this was not a fix. This system will say it sees a face or car when there is nothing there. The main reason I wanted to adjust the sensitivity. Just so you know they use the same software on all their kits so I would avoid them all together. If I could give 0 stars for this company I would. Absolutely terrible experience and product.

By far the worst security cam system I've ever used! The swan I thought was the worst but this takes the cake. Heat issues that cause it to shut down. Can't display the video out of HDMI without crashing it. Cameras are supposed to be heat sensing but yet detect leaves as a human face. But then when a human walks all the way across the camera field it two-thirds of the time doesn't pick it up! Notifications are incredibly slow. App is even worse. This brand should be completely removed from Sam's club, does Minot match up to the , does match the quality I would expect from any product offered. Avoid at all cost!!!!

Bought one three years ago. Everytime we went to cottage for several months company would do an "update" and we lost mobile access until we could return "home" to do "update"? What good is a security system if you loose access when you need it while away. You would think the update could wait, but seems to not be the case with Night Owl.

SAVE YOUR MONEY. THEIR PRODUCTS LEAK WATER, THEN THEY BLAME YOU FOR IT HAPPENING! NIGHT OWL HAS ZERO CUSTOMER SERVICE, AND TRULY DOESN'T HELP THE PURCHASER! GOING TO HIT MY CREDIT CARD COMPANY FOR THE MONEY BACK, CAUSE THIS COMPANY TRULY IS A FAILURE TO ITS CUSTOMERS! STAY AWAY FROM NIGHT OWL N THERE'S SO MANY BETTER COMPANIES!

THIS COMPANY SOLD THIS PRODUCT KNOWING THE SOFTWARE DID NOT WORK FOR COMPUTERS. WHEN I CALLED SUPPORT THEY TOLD ME THEY WERE WORKING ON IT. THEY TOLD ME EVERYBODY THAT HAS THIS SYSTEM IS IN THE SAME BOAT. I CALLED BACK A WEEK LATER AND GOT THE SAME STORY. I ASKED TO SPEAK TO A SUPERVISOR THAT I COULD UNDERSTAND THEY SAID NO. TOLD ME TO TAKE IT BACK TO SAMS CLUB. VERY POOR !!! ONLY A FOOL WOULD BUY THIS SYSTEM AFTER HEARING THIS !!!

The Camera's are great but the tecnology is horrible. Have had this system for a couple of years and most of the time it does not record important events, only useless stuff. The app constantly crashes and its very difficult to access important videos on the mainframe. Not to mention the mainframe constantly logs you out. Get a system with better technology.

Was looking for a system that wouldn't record audio as my clients talk about personal matters and share sensitive information about retirement and investments. Did want video for security and as a deterent from break-ins though. This is a great balance. If I need audio in reception or other area I can always add it with Wi-Fi camera per Night Owl.

Night Owl cameras are horrible. There detection software says every movement is a person and that is only when they are detecting and sending info back to the DVR. Half the cameras just stop working for no reason and stop sending nay motion signals.

Looses internet connection repeatedly so I can't see the cams on my phone. Called support they were useless and said it's because I have my Bluetooth on… I'm an hour away from the store but ok sure it's the Bluetooth that's the problem. Dvr also looses color on one of the cameras and goes to black and white. Un plugging and plugging back in resolves both issues temporarily. Support said they were going to escalate it and call me back, that was 2 weeks ago. Joke of a system and app is horrendous, it's like the app developers never used a cctv system before. When it works the live feed is alway unstable and constantly jumping freezing and reducing resolution. This is on wired Ethernet via Verizon fiber. Solid service totally the dvr fault. I'd give it no stars if I could.

camera system is easy to set up but camera are a little snowy not real clear, over all easy to work