I haven't fully installed the system yet, but I have it on my desk checking everything. i also ordered a two pack or the WiFi add-on cameras and have those installed and up and running. The camera angel is great as is the quality of the images. I have yet to figure out the intricacies of programming each camera, but I'll get there. I really like being able to add the additional 4 WiFi cameras and setup was easy once I got the cameras on the 2.4 of my mesh system. At first, when I added the WiFi cameras the app would recognize them as separate devices and the app would not let me add the WiFi cameras to the DVR. To get it to work, I had to temporarily turn off everything except the 2.4 on my mesh because at first the app or the DVR was not recognizing the WiFi cameras as additions to the DVR. In the end, everything worked as advertised and I think I'll be very happy with the system. I want to add that the presales team was very responsive to me. Also, there is a ton of support videos on the Night Owl site that walks you though everything..

Night Owl systems offer great flexibility in monitoring homes. It's simple to get up and running although this system does require a lot of cable runs which I have done before. The cameras offer a great view during day and night. I'm still checking but these may be limited to event recoding and not full-time. So I see a lot of events with nothing there. Some other features like the audio I haven't checked into but the recorded audio is nice to have. Some limitations I see is not being to get a full screen view om my phone and setting a default audio limit on playback. (full volume is the default) Some far a good system with the ability to add in WiFi cameras.

They are a nice upgrade from our old 8 camera system with Night Owl but the app does seem to lag more, and I can't move from screen to screen as easily as the old system.

Zero support. They claim 9am-9pm phone support, call and 80% change you'll be on hold until after 9pm at which time it'll tell you the support line is closed. Chat support is useless. When I did get a hold of somebody, they had to "Escelate it to engineering," who never responded after requesting my receipt and photo of the device's serial number, which was provided. So frustrating, not worth it.

For assistance I went to YouTube as instructed, then tried chat, finally found a number to call. I selected English, the female proceeded to make fun of my name in Spanish, some other female laughed. I asked if I was calling Night Owl, she said yes it’s technical support. In Spanish I asked what was so funny about my name, she hung up on me. I called right back to complain, I was told all calls are monitored? End result I will return cameras after various attempts plus 3 calls, due to rudeness, lack of customer service and language barrier after I requested someone that could understand me. They are not permitted to disclose if they are located in another country.

The third party seller sold me a 2 year old product as a new and full price... In mid 2026 they sold me a 2023/2024 product.... Incomprehensible. Walmart needs to not allow this. And immediately refund their customers.

Horrible. 6 months after purchasing our DVR failed. NightOwl replaced it with another broken DVR and isnt willing to do anything more. This was our second NightOwl product, last was great but this DVR was complete garbage. NightOwl customer service is also the absolute worst. Save your money.

Hard drive malfunction after 38 days of use. Product support was poor. Difficult to get beyond the AI prompts. Finally spoke to a person who tried to help but couldn't. Promised a return call from Advanced technical support team. I did not receive that call. It will be a lot of work to remove the cameras from the exterior of my home, but will do it to get my $ 600 investment returned when I take it back to Sam's Club for refund.

In 2021, we initially purchased Nightowl wireless cameras. These cameras maintained charge, produced clear resolution of both still and moving images, and were easy to remove and charge. However, after a year, complications arose. One of the three cameras intermittently worked, followed by two cameras intermittently working, and eventually all three cameras rarely functioned. Given their age, we decided to replace them with Nightowl cameras. Cost analysis was a factor in our decision. We gave our old set to our daughter and began installing the new cameras. There was a conflict between our old hub and cameras, and the new hub and cameras. Neither the old nor the new hub and cameras conflict could be resolved by night-owl's front line team. While promising to escalate our concern during each call, as we had an active threat on our home, they did not return calls until I posted a complaint. We waited eight days for the escalation technical team to assist us, but we never spoke to them. Although all customer service representatives were polite, only one was helpful, and even he was unable to resolve the issue. In my opinion, if you are a first-time user of Nightowl, you may not encounter problems and may not require technical assistance. However, if you are not technologically savvy, if this is your second set of Nightowl cameras and hub, or if you anticipate needing any technical advice, you may want to consider another brand. Given that we had active threats at our home (my husband's back glass window of his car was shot out by unknown individuals , and Nightowl was aware of this, it is concerning that a company that produces security cameras did not prioritize resolving the issue promptly. Their service team on the frontlines must be understaffed with technical experts, and the corporate culture, from the president down, appears to have built a lackadaisical culture. I will never purchase another Nightowl product,and this is the first time I have ever written a review and expressed such a strong opinion.

VIPOutlet is a fraudulent company. They are processing orders in an unethical way. Walmart upper management has been informed. Buyer beware.