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Customer reviews for Ninja DualBrew Specialty Coffee System with Fold-Away Frother, CFP355A for
Ninja DualBrew Specialty Coffee System with Fold-Away Frother, CFP355A
4 out of 5 stars
stars
789 ratings702 reviews
  1. 5 stars63% (495)
  2. 4 stars9% (74)
  3. 3 stars7% (55)
  4. 2 stars7% (53)
  5. 1 star14% (112)

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Showing 51-60 of 702 reviews
Dec 10, 2025
Reviewer name: We tried many Ninja
4 out of 5 stars
4 out of 5 stars review

Great versatile coffee machine in the market.

We bought this machine in 2023, and it's been working for over two years, and it's still working. One thing we did not know was the temperature of the K-Cup brew. It is a much lower temperature than regular brew, and the temperature range was 143-146, which is the hottest. We are pleased with the frother in the high point area for better alignment with different sizes of cups, selections of cup sizes, auto-shutoff, and hot water option.

Review from sharkninja.com
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Oct 15, 2025
Reviewer name: Kat at Myrtle Beach
5 out of 5 stars
5 out of 5 stars review

Nice HOT coffee!! Great over ice coffee!

Such a nice dual coffee maker! I've had it for about a month and have used ground coffee and coffee pods. I haven't tried the hot water dispenser yet. The coffee comes out hot and the warmer keeps it hot. I recommend this brand of dual coffee makers. Makes excellent over ice coffee, too!

Review from sharkninja.com
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Oct 6, 2025
Reviewer name: karl24_1037
5 out of 5 stars
5 out of 5 stars review

Excellent straightforward coffee brewer with great

I love this coffee maker. It's fast, mess free, easy to clean, and easy to fill. The brew options are all very useable and intuitive - one of the things I love about Ninja products. I like that you can use K-cups and basket brewing with a quick change of hardware. I also don't use the frother often, but when I have, it works great.

Review from influenster.com
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Nov 5, 2025
Reviewer name: Ecuamex17
1 out of 5 stars
1 out of 5 stars review

No do not buy it not recommend

I received this coffee machine As a gift 10 months ago and 8 months ago it stopped working the pods don't work and I can't make it 12 cup of coffee every time I tried to mke refmgular code start beeping and show clean I I have always maintained it by cleaning it but still not working even I buy a new pod replacement

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We understand this has caused a lot of frustration, and we're here to help. We'll make sure your feedback reaches the appropriate teams for consideration in future product planning. In the meantime for help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen

Oct 21, 2025
Reviewer name: Spprjohn
1 out of 5 stars
1 out of 5 stars review

Worst coffee maker ever

Worst coffee maker I have ever owned after 57 trips around the sun. This thing is complete junk, a mess to clean up after and can't make a pot of coffee that isn't full of grounds. Thought ninja was a good brand. My mistake but one I won't make again.

Review from sharkninja.com
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reply from SharkNinja

Hi there, Thank you for taking the time to share your experience. We’re truly disappointed to hear that your DualBrew Pro didn’t meet expectations and caused frustration with cleanup and brewing performance. That’s certainly not the experience we want for our customers—especially someone with such a long history of coffee-making expertise. Your feedback is incredibly valuable and helps us improve our products and service. If you’re open to it, we’d love the opportunity to learn more and see how we can make things right. Please feel free to reach out to our Customer Care team by phone at 1-800-365-0135. Warm regards, Ninja Kitchen US

Aug 24, 2022
Reviewer name: Bellatruini
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I love my Ninja duo brew!!

I love my Ninja brands. I wanted a coffee maker that can do a pot and pods and also different sizes either way. This is it. It has more than I expected. I can set different cup to pot sizes using the filter and coffee or I can go from small to travel size with the pods. My favorite feature is the water. If I just want water I turn a dial and the water comes from a whole different outlet so you don’t get a coffee flavor. You can do hot or boiling water. Amazing!! I have had it for months and am very happy with it.

Review from sharkninja.com
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Sep 9, 2021
Reviewer name: Wendy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best Coffee Ever

I bought the new Ninja Pro Dual Coffee maker a couple of weeks ago and I cannot consume enough coffee. It’s a whole new coffee taste and experience!! I am an avid Ninja product believer. I’m running out of kitchen space!! Must have Creami next! Maybe Santa will do that!! Thanks so much for bringing my coffee experience to the next level Ninja!!

Review from sharkninja.com
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Nov 26, 2022
Reviewer name: Mam
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it.

I am so happy I bought this for myself. Love the water reservoir. Now I don’t have to measure, it does it for me. Love the fact that you can easily adjust between 1 cup to a full pot. Also, makes a great cappuccino. And when you use a k cup you can choose your ounce size.

Helpful?6HLZR7Y3YG8X13952453829
Dec 21, 2021
Reviewer name: mdbb1075
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Pretty cool and not so cool at the same time

Pretty bummed the milk frother does not heat the milk. You have to heat it separately. Having used a different machine the past couple years that heated the milk, I got a little spoiled. The digital controls are pretty cool and fairly simple to operate without the instructions. I have not used the iced coffee feature yet, but I'm looking forward to it and am hopeful it will turn out as good as the pictures!

Review from sharkninja.com
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Nov 7, 2021
Reviewer name: Dee :)
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I’m loving it!

I got this to replace my Keurig that also had the frothing cup but took up so much space. This machine is so much better and I love that I have the option of making a pot of coffee rather than use multiple K cups if I happen to have company. I have several other ninja products and I was so happy when this coffee maker was available!

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829