Hello, Thank you for taking the time to leave a review. We're disappointed to hear about your experience with the coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Hello there, Thank you for taking the time to leave a review. We truly appreciate your support! We're really glad to hear you love the concept and overall performance of the machine. We're sorry to hear about the issue with coffee grounds when using pods — that’s definitely not the experience we want for you. Your feedback is incredibly valuable, and we'll make sure it’s shared with our product team as we’re always looking for ways to improve. If you haven’t already, we recommend reaching out to our customer support team at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen

Hello there, Thank you for taking the time to leave a review. We’re glad to hear you enjoyed your coffee maker initially, and we’re truly sorry to learn that it stopped brewing after two years. That’s definitely not the experience we want for our customers, and we understand how disappointing this can be—especially given the investment. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen

Hi Barb, Thank you for sharing your experience. We understand how frustrating it can be to see an error code you can’t find information on. We’d like to review this error with you and help resolve it. Please give us a call at 1-800-365-0135. Our team is available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen US.

Hi Stefany, Thank you for sharing your experience with the DualBrew Pro. We’re truly disappointed to hear that the pod function stopped working and that you’ve had difficulty getting support. That’s certainly not the experience we want for our customers, and we understand how frustrating this must be. We’d love the opportunity to make this right. Please reach out to our Customer Support team by phone at 1-800-365-0135 so we can look into this further and explore possible solutions. Your satisfaction matters to us, and we’re here to help. Sincerely, Ninja Kitchen US