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Customer reviews for Ninja DualBrew Specialty Coffee System with Fold-Away Frother, CFP355A for
Ninja DualBrew Specialty Coffee System with Fold-Away Frother, CFP355A
4 out of 5 stars
stars
789 ratings702 reviews
  1. 5 stars63% (495)
  2. 4 stars9% (74)
  3. 3 stars7% (55)
  4. 2 stars7% (53)
  5. 1 star14% (112)

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Showing 111-120 of 702 reviews
Nov 5, 2025
Reviewer name: Ecuamex17
1 out of 5 stars
1 out of 5 stars review

No do not buy it not recommend

I received this coffee machine As a gift 10 months ago and 8 months ago it stopped working the pods don't work and I can't make it 12 cup of coffee every time I tried to mke refmgular code start beeping and show clean I I have always maintained it by cleaning it but still not working even I buy a new pod replacement

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We understand this has caused a lot of frustration, and we're here to help. We'll make sure your feedback reaches the appropriate teams for consideration in future product planning. In the meantime for help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen

Aug 24, 2022
Reviewer name: Bellatruini
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I love my Ninja duo brew!!

I love my Ninja brands. I wanted a coffee maker that can do a pot and pods and also different sizes either way. This is it. It has more than I expected. I can set different cup to pot sizes using the filter and coffee or I can go from small to travel size with the pods. My favorite feature is the water. If I just want water I turn a dial and the water comes from a whole different outlet so you don’t get a coffee flavor. You can do hot or boiling water. Amazing!! I have had it for months and am very happy with it.

Review from sharkninja.com
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Oct 14, 2025
Reviewer name: Mkw2025
5 out of 5 stars
5 out of 5 stars review

Great product line!

This Coffee maker has got to be the best we've ever owned. Our only curiosity is, how do we keep the Coffee hot for a 2 or 4 hour duration? After reading the instructions, we didn't find anything indicating setting a timeframe. In any case, we are very pleased w/the Ninja product line. As well as, Shark producrs; we own both! 🙂

Review from sharkninja.com
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Oct 10, 2025
Reviewer name: thun71_9513
5 out of 5 stars
5 out of 5 stars review

The Ultimate Kitchen Workhorse

The Ninja DualBrew Pro Specialty Coffee System is the single greatest space-saver and versatility champion I've ever had on my counter. It successfully merges the convenience of a pod-based system with the robust flavor and capacity of a traditional drip machine, all while adding the bonus of specialty and iced brewing capabilities. If you're tired of having a K-Cup brewer next to your glass carafe, the DualBrew Pro is the elegant solution you've been waiting for.

Review from influenster.com
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Oct 15, 2025
Reviewer name: Kat at Myrtle Beach
5 out of 5 stars
5 out of 5 stars review

Nice HOT coffee!! Great over ice coffee!

Such a nice dual coffee maker! I've had it for about a month and have used ground coffee and coffee pods. I haven't tried the hot water dispenser yet. The coffee comes out hot and the warmer keeps it hot. I recommend this brand of dual coffee makers. Makes excellent over ice coffee, too!

Review from sharkninja.com
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Sep 2, 2025
Reviewer name: reddeadbhadie20_3437
5 out of 5 stars
5 out of 5 stars review

This is a machine of many things!

This coffee pot was truly by far the best coffee pot I have ever used. There's a setting for it to froth your creamer to make foam. There's a setting for you to brew an entire pot of hot water for tea. There's a whole setting for a regular pot of coffee. And then a single cup option too. It is so easy to clean the little froth or just twist right off so you can rinse it and wash it. I definitely recommend this to someone who is interested in different types of hot drinks and specialty drinks.

Review from influenster.com
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Nov 20, 2025
Reviewer name: emilyw539_4754
4 out of 5 stars
4 out of 5 stars review

Great specialty coffee maker!

There are so many things to love about the Ninja DualBrew Specialty Coffee System! It's an incredibly versatile and easy to use speciality coffee maker, and I appreciate the ability to make a full pot of coffee as well. It's very high quality and easy to clean, and the setup was a breeze! I tend to use the 4 ounce specialty setting to make espresso-like coffee, and the. I add milk and flavoring to get a coffee shop experience from my own home. I love that you can use the basket to brew coffee/espresso, or you can also use your favorite k cups! Additionally, it's a breeze to make boiling water for tea or hot cocoa, and it uses a different water line than the coffee, so no more coffee grounds in my hot water! The one negative I found was the milk frother. Though it does a good job frothing milk, you have to heat the milk first. I found myself stopping using this feature because it didn't feel that there was much benefit. Overall a great, versatile specialty coffee maker in a decent price range!

Review from influenster.com
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Nov 15, 2025
Reviewer name: kmb4567
1 out of 5 stars
1 out of 5 stars review

Don't buy this product!

I thought I would love this product but unfortunately, if there was a lemon law for coffee makers, this would apply. I called a couple of months before warranty ran out and said the pod attachment didn't work so they sent me a new one which also didn't work. Now the coffee maker stops at 20% in and indicates clean which I have done numerous times, I now have had the coffee maker about 18 months so it looks as though I'll have to purchase another,.., Poor rating.

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
reply from SharkNinja

Hello there, Thank you for taking the time to leave a review. We’re truly sorry to hear that the product didn’t meet your expectations and we understand how disappointing this must have been. Your feedback is very important, and we’ll be sure to share your experience with our product development team to help improve future designs and performance. We're grateful for the opportunity to learn from your experience. Kind Regards, Ninja Kitchen

Oct 4, 2025
Reviewer name: Rayp
3 out of 5 stars
3 out of 5 stars review

Temperature needs to be controllable

Bought this a couple of months ago. Works well. My only complaint is there is no way to choose the water temperature. I enjoy my coffee and tea really hot. Ninja should allow you to choose your water temperature and raise the temperature choices like the keurig does

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
reply from SharkNinja

Hi Ray, Thank you for your feedback! We're glad to hear the DualBrew Pro is working well overall, but we understand your frustration with the lack of adjustable water temperature—especially if you enjoy your coffee and tea piping hot. Your suggestion to include customizable temperature settings, similar to other brewers, is a great one and will be shared with our product team. We’re always looking for ways to improve our designs based on real user experiences, and feedback like yours is incredibly valuable. If you have any questions or need help optimizing your brew, our Customer Support team is here to assist. Warm regards, Ninja Kitchen US

Oct 19, 2025
Reviewer name: Avw123
1 out of 5 stars
1 out of 5 stars review

Think Twice before committing to Ninja

I bought this coffee machine as I have many ninja products and thought that the quality would be ensured. Nevertheless the lights have gone out already! Some lights are showing and some aren't. Safe to say that I'll start thinking twice about ninja products now. This is the latest one I received and ever since they have moved their holdings to public their product quality seemed to have declined drastically. Additionally the fact that they don't have an email support or ticketing system is crazy. Greed destroys companies

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
reply from SharkNinja

Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear about the issue with the lights on your DualBrew Pro Specialty Coffee System. That’s certainly not the quality you should expect from us and we understand how disappointing this must be. We appreciate your honest feedback and take your concerns seriously. Product reliability and customer support are top priorities for us, and we’re actively working to improve both. While we currently offer support through phone and live chat, we understand the value of email and ticketing systems and have shared your comments with our support team for consideration. We’d love the opportunity to help resolve the issue with your coffee maker. Please reach out to our Customer Service team at 1-800-365-0135 and we’ll do our best to assist you. Thank you again for your feedback and for being a part of the Ninja community. Warm regards, Ninja Kitchen US