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Customer reviews for Ninja DualBrew Specialty Coffee System with Fold-Away Frother, CFP355A for
Ninja DualBrew Specialty Coffee System with Fold-Away Frother, CFP355A
4 out of 5 stars
stars
789 ratings702 reviews
  1. 5 stars63% (495)
  2. 4 stars9% (74)
  3. 3 stars7% (55)
  4. 2 stars7% (53)
  5. 1 star14% (112)

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Showing 101-110 of 702 reviews
Oct 4, 2025
Reviewer name: Rayp
3 out of 5 stars
3 out of 5 stars review

Temperature needs to be controllable

Bought this a couple of months ago. Works well. My only complaint is there is no way to choose the water temperature. I enjoy my coffee and tea really hot. Ninja should allow you to choose your water temperature and raise the temperature choices like the keurig does

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
reply from SharkNinja

Hi Ray, Thank you for your feedback! We're glad to hear the DualBrew Pro is working well overall, but we understand your frustration with the lack of adjustable water temperature—especially if you enjoy your coffee and tea piping hot. Your suggestion to include customizable temperature settings, similar to other brewers, is a great one and will be shared with our product team. We’re always looking for ways to improve our designs based on real user experiences, and feedback like yours is incredibly valuable. If you have any questions or need help optimizing your brew, our Customer Support team is here to assist. Warm regards, Ninja Kitchen US

Oct 8, 2025
Reviewer name: Phil12345
1 out of 5 stars
1 out of 5 stars review

Stopped working after a year

I bought this about a year ago and first it started saying it needs water even if the water reservoir is full but now it keeps beeping and switching to the time setting and then going back. If I don't unplug it, it will just continue to beep and switch back and forth between setting the time.

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
reply from SharkNinja

Hi Phil, Thank you for taking the time to share your experience. We're truly disappointed to hear about the issues you've encountered with your DualBrew Pro. What you're describing, the persistent beeping, switching to the time setting, and water reservoir errors—certainly isn't normal, and we understand how frustrating this must be. We’d love the opportunity to troubleshoot this with you and explore possible solutions. Please reach out to our Customer Experience team at 1-800-365-0135. We're here to help and want to make this right. Sincerely, Ninja Kitchen US

Oct 15, 2025
Reviewer name: Kat at Myrtle Beach
5 out of 5 stars
5 out of 5 stars review

Nice HOT coffee!! Great over ice coffee!

Such a nice dual coffee maker! I've had it for about a month and have used ground coffee and coffee pods. I haven't tried the hot water dispenser yet. The coffee comes out hot and the warmer keeps it hot. I recommend this brand of dual coffee makers. Makes excellent over ice coffee, too!

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
Dec 23, 2025
Reviewer name: Shiner27
2 out of 5 stars
2 out of 5 stars review

Disappointed

Lots of great features but lots of issues. Constant cleaning messages and I only use filtered water. The K-cup brewing cycles rarely yields an accurate measurement to your ounces selection. Leaks from the bottom and need to clean countertop daily.

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
reply from SharkNinja

Hi there, Thank you for taking the time to share your experience. The features you mentioned are designed to make brewing simple and enjoyable, so it’s concerning to hear about the constant cleaning messages, inaccurate ounce measurements, and leaks. That’s not the performance we aim for. We’d like to review this further and assist you directly. Please reach out to our team at https://support.sharkninja.com/contact-us and we’ll work with you to find the best solution. Kind Regards, Ninja Kitchen US.

Oct 14, 2025
Reviewer name: Mkw2025
5 out of 5 stars
5 out of 5 stars review

Great product line!

This Coffee maker has got to be the best we've ever owned. Our only curiosity is, how do we keep the Coffee hot for a 2 or 4 hour duration? After reading the instructions, we didn't find anything indicating setting a timeframe. In any case, we are very pleased w/the Ninja product line. As well as, Shark producrs; we own both! 🙂

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
Aug 24, 2022
Reviewer name: Bellatruini
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I love my Ninja duo brew!!

I love my Ninja brands. I wanted a coffee maker that can do a pot and pods and also different sizes either way. This is it. It has more than I expected. I can set different cup to pot sizes using the filter and coffee or I can go from small to travel size with the pods. My favorite feature is the water. If I just want water I turn a dial and the water comes from a whole different outlet so you don’t get a coffee flavor. You can do hot or boiling water. Amazing!! I have had it for months and am very happy with it.

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
Sep 2, 2025
Reviewer name: reddeadbhadie20_3437
5 out of 5 stars
5 out of 5 stars review

This is a machine of many things!

This coffee pot was truly by far the best coffee pot I have ever used. There's a setting for it to froth your creamer to make foam. There's a setting for you to brew an entire pot of hot water for tea. There's a whole setting for a regular pot of coffee. And then a single cup option too. It is so easy to clean the little froth or just twist right off so you can rinse it and wash it. I definitely recommend this to someone who is interested in different types of hot drinks and specialty drinks.

Review from influenster.com
Helpful?6HLZR7Y3YG8X13952453829
Oct 21, 2025
Reviewer name: Spprjohn
1 out of 5 stars
1 out of 5 stars review

Worst coffee maker ever

Worst coffee maker I have ever owned after 57 trips around the sun. This thing is complete junk, a mess to clean up after and can't make a pot of coffee that isn't full of grounds. Thought ninja was a good brand. My mistake but one I won't make again.

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
reply from SharkNinja

Hi there, Thank you for taking the time to share your experience. We’re truly disappointed to hear that your DualBrew Pro didn’t meet expectations and caused frustration with cleanup and brewing performance. That’s certainly not the experience we want for our customers—especially someone with such a long history of coffee-making expertise. Your feedback is incredibly valuable and helps us improve our products and service. If you’re open to it, we’d love the opportunity to learn more and see how we can make things right. Please feel free to reach out to our Customer Care team by phone at 1-800-365-0135. Warm regards, Ninja Kitchen US

Nov 5, 2025
Reviewer name: Supermom
5 out of 5 stars
5 out of 5 stars review

Makes Great coffee

My husband and I bought this coffee maker years ago when we remodeled our kitchen. We love the dual brew option. It makes a great cup of coffee. We choose to use filtered water in our coffee maker and it keeps the flow clear from clogging like tap water would cause. We highly recommend this product.

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
Nov 5, 2025
Reviewer name: Ecuamex17
1 out of 5 stars
1 out of 5 stars review

No do not buy it not recommend

I received this coffee machine As a gift 10 months ago and 8 months ago it stopped working the pods don't work and I can't make it 12 cup of coffee every time I tried to mke refmgular code start beeping and show clean I I have always maintained it by cleaning it but still not working even I buy a new pod replacement

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We understand this has caused a lot of frustration, and we're here to help. We'll make sure your feedback reaches the appropriate teams for consideration in future product planning. In the meantime for help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen