We truly appreciate your feedback as well as your support for our Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. For any other questions or concerns, don't hesitate to contact us by following this link: https://www.purina.com/contact-us, as we're here to help. - The Tidy Cats Team

We’re truly sorry to hear that your experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent did not meet your expectations. It's concerning to learn that the product did not clump properly. Please know that this is not typical of our quality standards, and we sincerely apologize for the inconvenience it has caused. We would appreciate the opportunity to learn more about your experience so we can address the issue appropriately. Please contact us at 1-800-835-6369. Our team is available Monday through Saturday, from 8 a.m. to 5 p.m. CT, and we look forward to assisting you further. - The Tidy Cats Team