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Customer reviews for Prism Frame Rectangular Above Ground Pool Set, L 16' x W 8' x H 42" for
Prism Frame Rectangular Above Ground Pool Set, L 16' x W 8' x H 42"
4.3 out of 5 stars
stars
120 ratings78 reviews
  1. 5 stars70% (84)
  2. 4 stars13% (16)
  3. 3 stars5% (6)
  4. 2 stars4% (5)
  5. 1 star8% (9)

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Showing 21-30 of 78 reviews
Jul 22, 2025
AUGS
1 out of 5 stars review

BE AWARE... $$$$$

We have had a lot of rain, and algae has been fun dealing with. The pump that comes with the pool is not strong enough to attached a vacuum to clean up the algae. When I called Intex they informed me that the pump is only for large items. We even bought a Intex cordless pool cleaner, and that too does not pick up the algae. So now we have to buy a better pump or return the pool. Be aware... If I had to do it again, would not buy the pool.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

We’re sorry to hear about the trouble you’ve had with algae and your cleaning setup—we know how frustrating that can be. The pump included is designed for basic filtration, but in cases of heavy algae or debris, a stronger pump or supplemental cleaning tools may be needed.<br /><br />We appreciate your feedback and will share your concerns with our product team.

Jul 3, 2023
Me too
1 out of 5 stars review

Do not waste your time or money!

No ground cloth was in the box. The pump will not stay running, runs for a little while then shuts down. Instruction manual says call an electrician because it is probably your outlet that is the problem. Basically, Go through an act of congress to get them to send you a replacement.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Thank you for your review. We apologize for the unfortunate experience you have encountered with your pool. For further assistance, please contact our service center at 310-549-8235. Our business hours are Monday - Friday 8:30 am - 5:00 pm. PST

Jun 16, 2023
Charity
5 out of 5 stars review

Verified Purchase

Great buy

Love this

Helpful?7LGWUNVQPO4L13947561886
Aug 11, 2023
Luna
1 out of 5 stars review

Excited but it was such a DISAPPOINTMENT

Our family just bought this pool. It arrived early. The delivery was great. We opened up each box separately and familiarized ourselves with the set up manuals and made sure we had all the pieces. Set up was easy. We had already measured a leveled location. Everything was going great until half way into filling the pool we noticed a leak in the liner! We were surprised & disappointed that a new liner would have a leak. We had read a previous review stating the same problem. We are wondering if the company does not test their products for leaks or if these liners are returned and then reshipped to unsuspecting customers.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Hello Luna. Thank you for your review. We are apologize for any inconvenience you have encountered with your pool. Give us the opportunity to resolve the issue. Please call our service center at 310-549-8235, for further assistance. We now have a chat option available, Monday - Friday 9:00 am - 4:00 pm PST.

Jul 19, 2025
Dan
4 out of 5 stars review

Holds water well. Strong fabric.

I purchased this in May as my first pool purchase. I am mostly excited about it and use it almost daily this summer after work and on the weekends. I had two issues with the pool since then. One is that the inner white plastic joint corner pieces - the inner tab on two pieces broke. I emailed INTEX with receipt and asked for replacement. THERE WAS NO REPLY> This was when I first received the pool in May and was setting it up. Second issue: The pool filter is not sufficient for this size pool. I used the regular pool filter with salt water system that I purchased separately and it did not sufficiently work with keeping the pool clean. So, about a month later, I purchased a INTEX saltwater pump and cholorinator that a mininum gallons for this pool. It is a QX2100. STRONGLY recommended for this pool to keep it clean with other minor brushes, nets, etc. The pool is long enough to do some swimming underwater, back floats, and play basketball. I wish that it was deeper as the 3.5 feet seems small to me.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Thanks for sharing your experience! We’re glad you’re enjoying the pool. Sorry about the broken joint pieces and the slow response—that’s not how we want to treat our customers. Please reach out again at intexcorp.com chat or call 1-310-549-8235 so we can help.<br /><br />We appreciate your feedback on the filter and saltwater system recommendation. Enjoy your swimming!

Aug 9, 2025
manicannie
5 out of 5 stars review

A GREAT INVESTMENT!!!

We've had this exact pool for over 9 years!! I was in it all day today. The pump that comes with it is fantastic- totally takes care of every drop of water. You can see, we make sure to put the pump away inside in the winter and cover the pool with netting, that way the detritus stays out and it flexes so it doesn't put weight on the sides of the pool to collapse it. It was easy to assemble, and as old as I'm getting, I'm still getting it open by the end of May to take advantage of the short Cleveland Summers.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Thanks for sharing! Nine years of great use is impressive. We’re glad the pump and pool have made your summers enjoyable and easy to maintain. Here’s to many more fun seasons ahead!

Feb 17, 2023
Duda
5 out of 5 stars review

Great Pool - Quick and Easy Setup!

Great pool. We have a smaller yard so this pool is ideal for the space. Shipping was quick and easy, came earlier than expected. The pool comes in two boxes which are clearly marked with all the parts inside each box which made it easy to setup! Looks like all the neighbors will be heading over to our house for some swimming!

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Thank you for your review. We are happy to hear you found the set up easy. Enjoy the pool!

Oct 1, 2024
Mike
5 out of 5 stars review

Good Purchase

Bought this in June 2024 SAMS closeout $400.00 delivered. Additional cost were: upgrade outside plug to Ground Fault (DIY) $40.00, Thick board for leg supports $20.00, 3000 gallons of water to fill $20.00, floaters $50.00, chemicals and cleaning tools $100.00. Used it 3-4 days a week after work all summer long and had a wonderful time. Well worth the cost. Took 2 hours to assemble and 2 hours to disassemble. For winter storage we fit most of the pool back into the two boxes it came in all except the liner. Oklahoma sun was hard on pool cover and ground pad. Pad will have to be replaced ($30.00) but cover will last one more year. This was an extremely harsh summer with 60 days in a row of no rain and many days of record heat.

Helpful?7LGWUNVQPO4L13947561886
Jun 7, 2023
UMerc
5 out of 5 stars review

Verified Purchase

Great pool !

Great little pool! Sturdy and very easy to set up.

Helpful?7LGWUNVQPO4L13947561886
Jun 30, 2024
Deb
4 out of 5 stars review

Verified Purchase

Corners

Floating corners ...not a solid frame

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Thank you for your feedback, Deb! We appreciate your insight on the floating corners of our Prism Frame pool set. Enjoy your time in the pool!