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Customer reviews for Prism Frame Rectangular Above Ground Pool Set, L 16' x W 8' x H 42" for
Prism Frame Rectangular Above Ground Pool Set, L 16' x W 8' x H 42"
4.3 out of 5 stars
stars
120 ratings78 reviews
  1. 5 stars70% (84)
  2. 4 stars13% (16)
  3. 3 stars5% (6)
  4. 2 stars4% (5)
  5. 1 star8% (9)

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Showing 11-20 of 78 reviews
Jun 23, 2024
Roy Chirigotis
5 out of 5 stars review

Verified Purchase

Totally worth it

Easy to assemble

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Thank you, Roy! We're thrilled to hear that assembling your Prism Frame pool was easy and worthwhile. Enjoy making countless memories in your new pool!

Jul 8, 2024
Linda B
3 out of 5 stars review

Verified Purchase

damaged liner

Easy set up, but liner came damaged

Helpful?7LGWUNVQPO4L13947561886
Jun 22, 2024
Rachel
5 out of 5 stars review

Verified Purchase

Love it

We just love this pool. The kids are in love with it snd it isnt bad for us adult's either

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Thank you, Rachel! We're thrilled to hear that you and your family are enjoying your Prism Frame pool. Here's to many more fun-filled days in the water!

Aug 1, 2024
Carrie T
5 out of 5 stars review

Verified Purchase

Would recommend

Relatively easy to set up and good quality. Have at least two people to set up.

Helpful?7LGWUNVQPO4L13947561886
Jun 26, 2024
Rose
5 out of 5 stars review

Verified Purchase

Well worth the money

We love the pool. It is the perfect size for swimming.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Thank you, Rose! We're thrilled to hear that you love your Prism Frame pool. It's great to know that it's perfect for swimming and worth every penny. Enjoy your time in the pool!

May 31, 2026
Richard
2 out of 5 stars review

Must take down every season

LOVED this pool but would have never gotten had I known upfront that you have to drain, out in garage EVERY season. Didn't get around to putting in garage it this last season and the pool now had a large tear in it. Mind you, I live in Southern California where temps rarely get below freezing but company said I STILL need to take down every year. I only got it swim in it 2-3x. Other comparable pools allow you to winterize.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

We are sorry to hear about the tear in your pool. This pool is designed for seasonal use, and disassembly and storage during the off-season are recommended to help prevent weather-related damage. We appreciate your feedback and will share it with our team.

Jul 11, 2024
FW
3 out of 5 stars review

Verified Purchase

Not for family more than 3

Nice pool for a family of 3. Pool doesn't filter, i have to use the skimmer everyday to clear the small bugs and leaves before getting in.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Thank you for your feedback on the Prism Frame 16' x 8' x 42" Rectangular Above Ground Pool Set. We're sorry to hear about your issues with the filtration. We appreciate your input. questions or need additional assistance, please feel free to reach out to us via chat at intexcorp.com or call us at 310-549-8235. We’re here to help!

May 5, 2026
Chris
1 out of 5 stars review

Be Careful — It Can Rot and Become a Hazard

This pool is made of cheap materials. It will rot and become a hazard. I contacted Intex customer service, and the representative confirmed multiple times that my pool was still under warranty. Based on that confirmation and the representative's promise that I would receive replacement parts, I proceeded to empty the pool (4,800 gallons of water) and fully disassemble it to provide photos of the damaged, rotten frame. As shown in the pictures, the frame is a hazard to my family. Today, 5/5/2026, I received an email stating that my claim was rejected because the warranty is no longer active. This directly contradicts what the representative confirmed to me several times before I did all the required work. When I questioned this, customer service responded only with “sorry for the inconvenience” and refused to take responsibility. I am requesting assistance in receiving the parts that were promised. Intex has all the evidence, as all communication was done through chat. They also refused to connect me with a supervisor, stating that the outcome would be the same. This situation is unacceptable. I followed all instructions in good faith based on information provided by Intex. The error is on their side, not mine.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

We’re very sorry to hear about your experience and understand how frustrating and concerning this situation must be, especially after the steps you took based on the information provided.<br /><br />For further assistance, please contact us via chat at intexcorp.com or by phone at 310-549-8235.

Jun 15, 2023
Meras125
3 out of 5 stars review

not the best quallity

I used to love Intex pools but this pool is such a dissapointment first the legs bend really bad I contacted Sam's and they send a replacement I had to empty the pool the first time, I received my new pool yesterday and we set it up because my kids really want to use it and now the new one is leaking bad from the bottom I don't even know if I want to contact them again it seems that there is something wrong with every pool and I'm just wasting money on water I really like the size but quality is really bad.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Thank you for your review. We sorry to hear of your unfortunate experience. Give us the opportunity to resolve the issue. Please call our service center at 310-549-8235, for further assistance. We now have a chat option available, intexcorp.com, Monday - Friday 9:00 am - 4:00 pm PST.

Aug 11, 2023
Luna
1 out of 5 stars review

Excited but it was such a DISAPPOINTMENT

Our family just bought this pool. It arrived early. The delivery was great. We opened up each box separately and familiarized ourselves with the set up manuals and made sure we had all the pieces. Set up was easy. We had already measured a leveled location. Everything was going great until half way into filling the pool we noticed a leak in the liner! We were surprised & disappointed that a new liner would have a leak. We had read a previous review stating the same problem. We are wondering if the company does not test their products for leaks or if these liners are returned and then reshipped to unsuspecting customers.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Hello Luna. Thank you for your review. We are apologize for any inconvenience you have encountered with your pool. Give us the opportunity to resolve the issue. Please call our service center at 310-549-8235, for further assistance. We now have a chat option available, Monday - Friday 9:00 am - 4:00 pm PST.