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Customer reviews for Prism Frame Rectangular Above Ground Pool Set, L 16' x W 8' x H 42" for
Prism Frame Rectangular Above Ground Pool Set, L 16' x W 8' x H 42"
4.3 out of 5 stars
stars
120 ratings78 reviews
  1. 5 stars70% (84)
  2. 4 stars13% (16)
  3. 3 stars5% (6)
  4. 2 stars4% (5)
  5. 1 star8% (9)

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Showing 1-10 of 78 reviews
Jun 30, 2024
Reviewer name: Darci
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Summer fun!

This pool has been so much fun for our family this summer. I will say it takes some time to make sure you know how to take care of chemicals etc. overall the setup was fairly easy but read the instructions all the way through prior to starting.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

We're thrilled to hear your family is enjoying summer with our Prism Frame pool! Thank you for sharing your experience and tips on setup. We strive to make your pool experience as enjoyable as possible. If you have any questions or need assistance, feel free to reach out to us. Happy swimming!

Jun 22, 2024
Reviewer name: Lk
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Easy to put up

Easy setup for 2 people. We replaced a 14 year old 18'x9'x54" ultra frame pool with this pool. Hope it gives us as many years as the last one.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Thank you for your feedback! We're glad to hear that setting up your Prism Frame pool was easy and manageable for you and your team. We hope it serves you well and provides many enjoyable years, just like your previous pool.

Oct 1, 2024
Reviewer name: Mike
5 out of 5 stars
5 out of 5 stars review

Good Purchase

Bought this in June 2024 SAMS closeout $400.00 delivered. Additional cost were: upgrade outside plug to Ground Fault (DIY) $40.00, Thick board for leg supports $20.00, 3000 gallons of water to fill $20.00, floaters $50.00, chemicals and cleaning tools $100.00. Used it 3-4 days a week after work all summer long and had a wonderful time. Well worth the cost. Took 2 hours to assemble and 2 hours to disassemble. For winter storage we fit most of the pool back into the two boxes it came in all except the liner. Oklahoma sun was hard on pool cover and ground pad. Pad will have to be replaced ($30.00) but cover will last one more year. This was an extremely harsh summer with 60 days in a row of no rain and many days of record heat.

Helpful?7LGWUNVQPO4L13947561886
Aug 19, 2024
Reviewer name: Cher
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

READ THE INSTRUCTIONS

I believe we got one someone had already tried to put together and returned. The box was destroyed on one end and some spring clips were messed up so the corners didnt snap together. My husband started setting up the pool after putting down sand even though I told him the instructions said not to. We had to drain it and start over, so don't try it, it won't work. He duct taped the corners before telling me about the problem, so the warranty was void, that didn't work either. My pool corners are now screwed together and I hope the plastic doesn't split apart when we try to put it together next year. You know the moral to this story right? The weather turned rainy & cold so I haven't been swimming yet. Looking forward to a nice warm day so I can try it out.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Thank you for your review, Cher. We’re sorry to hear about the setup issues with your pool. If you need any assistance or have questions, please contact us. Feel feel free to reach out to us via chat at intexcorp.com or call us at 310-549-8235. We hope you enjoy your pool soon!

Aug 3, 2024
Reviewer name: Jon
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Pool is ok but...

It seems like a good pool. The main worry we have is that sructurally as shown it the picture, the thing holding all the water in is the top sewed fabric and not the poles. the poles only hold up the fabric and not the sides where the water does bulge. Price was ok except the hose clamps were missing defeating the sale price since they are about 4.00 a piece and we needed 6. Pump /Filter runs strong so far. We bought mainly because of the shape, fits our location perfectly.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Thank you for your feedback. We're glad you find the pool's shape a good fit and that the pump/filter is working well. We understand your concerns about the structural design and missing hose clamps. We're sorry for the inconvenience and appreciate your input. If you need assistance with the missing parts, please feel free to reach out to us via chat at intexcorp.com or call us at 310-549-8235. We’re here to help.

Aug 26, 2023
Reviewer name: Did not receive the dark
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Bent arm corners bent

Had a big problem with one of the arms in the corners made very difficult and I had to take it apart and reassemble it

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Thank you for review. We apologize for any inconvenience you have encountered with your pool. For product and troubleshooting support, please contact our service center at 310-549-8235.

May 31, 2026
Reviewer name: Richard
2 out of 5 stars
2 out of 5 stars review

Must take down every season

LOVED this pool but would have never gotten had I known upfront that you have to drain, out in garage EVERY season. Didn't get around to putting in garage it this last season and the pool now had a large tear in it. Mind you, I live in Southern California where temps rarely get below freezing but company said I STILL need to take down every year. I only got it swim in it 2-3x. Other comparable pools allow you to winterize.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

We are sorry to hear about the tear in your pool. This pool is designed for seasonal use, and disassembly and storage during the off-season are recommended to help prevent weather-related damage. We appreciate your feedback and will share it with our team.

Jun 9, 2023
Reviewer name: Unhappy customer
1 out of 5 stars
1 out of 5 stars review

The size was perfect for the location

I bought this product two weeks ago just installed it over the weekend as soon as I started filling it with water it started leaking out the same on the side so I called index for a replacement liner and they told me that I have to have the receipt and date of shipping receipt, which I never received one and had to cut the lighter up before they would consider sending me a liner so I’m not very happy piece of crap don’t buy

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Thank you for your review. We apologize for any inconvenience you have encountered with your pool. As noted on the Owner's Manual, the limited warranty for the liner and framing or the Prism Frame pool is valid for 1 year from the date of purchase. A receipt (online order and delivery confirmation for online orders) is required for the warranty to be valid. Please contact our Service Center 310-549-8235, for additional assistance. Our business hours are Monday - Friday 8:30 am - 5:00 pm. PST.

Aug 11, 2023
Reviewer name: Luna
1 out of 5 stars
1 out of 5 stars review

Excited but it was such a DISAPPOINTMENT

Our family just bought this pool. It arrived early. The delivery was great. We opened up each box separately and familiarized ourselves with the set up manuals and made sure we had all the pieces. Set up was easy. We had already measured a leveled location. Everything was going great until half way into filling the pool we noticed a leak in the liner! We were surprised & disappointed that a new liner would have a leak. We had read a previous review stating the same problem. We are wondering if the company does not test their products for leaks or if these liners are returned and then reshipped to unsuspecting customers.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

Hello Luna. Thank you for your review. We are apologize for any inconvenience you have encountered with your pool. Give us the opportunity to resolve the issue. Please call our service center at 310-549-8235, for further assistance. We now have a chat option available, Monday - Friday 9:00 am - 4:00 pm PST.

Jul 22, 2025
Reviewer name: AUGS
1 out of 5 stars
1 out of 5 stars review

BE AWARE... $$$$$

We have had a lot of rain, and algae has been fun dealing with. The pump that comes with the pool is not strong enough to attached a vacuum to clean up the algae. When I called Intex they informed me that the pump is only for large items. We even bought a Intex cordless pool cleaner, and that too does not pick up the algae. So now we have to buy a better pump or return the pool. Be aware... If I had to do it again, would not buy the pool.

Helpful?7LGWUNVQPO4L13947561886
reply from Intex Consumer Support

We’re sorry to hear about the trouble you’ve had with algae and your cleaning setup—we know how frustrating that can be. The pump included is designed for basic filtration, but in cases of heavy algae or debris, a stronger pump or supplemental cleaning tools may be needed.<br /><br />We appreciate your feedback and will share your concerns with our product team.