Customer reviews for SaluSpa 85" × 28" EnergySense Monaco Inflatable Spa

Customer reviews for SaluSpa 85" × 28" EnergySense Monaco Inflatable Spa for

SaluSpa 85" × 28" EnergySense Monaco Inflatable Spa

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4.2 out of 5 stars

stars94 ratings54 reviews

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Mar 13, 2024

Teri Hall

1 out of 5 stars review

Verified Purchase

Missung delivery

The first one didn't heat. We have been waiting on a replacement for many weeks!

Helpful?

reply from Bestway USA

Hello Teri, please contact Sam's Club regarding this shipping issue. Thank you

Mar 3, 2024

Kelly48

4 out of 5 stars review

Verified Purchase

Cant jump right in… must plan ahead

Great hot tub, powerful jets- but take a couple days to heat. I still have not figured out the app :(

Helpful?

reply from Bestway USA

Hello Kelly, thank you for your review. If you need help with connecting to the app: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Mar 10, 2024

Not worth the money

1 out of 5 stars review

Verified Purchase

Not with the money

Not worth the money. Came with a hole in it. We have put money in it to get it up and running and it still isn't going. Had to drain and repair and try again

Helpful?

reply from Bestway USA

We are very sorry that this has been your experience with your SaluSpa Monaco. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Mar 5, 2024

Felicia

5 out of 5 stars review

Verified Purchase

Great product for now

I bought this because the price was great and was looking for one. I just set it up and it is well made. The instructions were a little too be desired, but got through it. I'm just not sure about how to work the wifi as of yet.

Helpful?

reply from Bestway USA

Hello Felicia, If you have any questions or need help with your SaluSpa Monaco: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Apr 4, 2024

Kevin

3 out of 5 stars review

Verified Purchase

Clean filter every use

Setup was fairly easy. Pump shutdown (dirty filter) on E2 after every use. Filter must be cleaned after every use of 30 minutes or more. This one filter is not enough for a spa of this size. Not acceptable.

Helpful?

reply from Bestway USA

Hello Kevin, we are very sorry that you are experiencing this issue with your SaluSpa Monaco. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Feb 24, 2024

4 out of 5 stars review

Verified Purchase

Good product for the cost

The spa itself is wonderful. The only problem we have with it is that the filter lasts between 5-7 days. I think the filter should last longer than that.

Helpful?

reply from Bestway USA

Hello, thank you for taking the time to review your SaluSpa Monaco. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Apr 17, 2025

Lindsay

2 out of 5 stars review

Does not hold air

This was nice while it lasted. Unfortunately it only held air for less than a year. We only got to enjoy it for less than a year. It was a family Christmas gift and I'm very disappointed. Now I can't get it to stop leaking air around the filter housing. I'm so frustrated and disappointed! You can't replace just the liner either. You just have to buy a whole new tub.

Helpful?

Nov 18, 2023

Susan

5 out of 5 stars review

Very pleased

Overall, I am very pleased with this inflatable hot tub. It provides a nice relaxation experience at a fraction of the cost of a traditional hot tub. One of the things I love most about it is its size. I'm 5'5" and, without using the bubbles, it's large enough for me to float in without touching the sides, which makes for an incredibly relaxing experience. I'm also using it to do some yoga poses as well as overall stretching movements. I highly recommend it to anyone looking for a convenient and affordable way to unwind.

Helpful?

reply from Bestway USA

Hello Susan, we are happy to hear you are getting the most out of your SaluSpa Monaco. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jan 4, 2024

Michelle C

5 out of 5 stars review

Verified Purchase

More than we hoped for!

We enjoyed the easy setup, the sturdiness of the hot tub and the powerful bubbles.

Helpful?

reply from Bestway USA

Hello Michelle, we happy that you are enjoying your SaluSpa Monaco! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Mar 15, 2024

Portland Tx

5 out of 5 stars review

Verified Purchase

❤️

We love it! I hope it last longer than our Coleman hot tub!🤞🏼

Helpful?

reply from Bestway USA

If you have any questions or issues regarding your SaluSpa Monaco: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.