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Customer reviews for SaluSpa 85" × 28" EnergySense Monaco Inflatable Spa for
SaluSpa 85" × 28" EnergySense Monaco Inflatable Spa
4.2 out of 5 stars
stars94 ratings54 reviews
  1. 5 stars68% (64)
  2. 4 stars11% (10)
  3. 3 stars4% (4)
  4. 2 stars4% (4)
  5. 1 star13% (12)
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Showing 1-10 of 54 reviews
Nov 21, 2023
J Helstrom
5 out of 5 stars review

Verified Purchase

Saluspa Morocco 85"

We bought the Saluspa Morocco inflatable hot tub and LOVE IT so far. Set up was very easy. It took 24 hours to heat to 102° and we're keeping it set on 100° as we intend to use it often. I had both my knees replaced in the past 14 months and have no issue getting in and out of the tub or sitting down in it relaxing. Dont waste money on inflatable seats, they wont stay suctioned down. Sitting on the floor of the hot tub is quite comfortable actually and we did buy an 85" pad off Amazon to put under the hot tub to protect the bottom and that cost $36. So far would HIGHLY recommend this product!!

Helpful?3RZR2A9IKWW613944402732
reply from Bestway USA

Hello J, we are glad to hear you are enjoying your SaluSpa Monaco! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jan 26, 2024
Grumpy
5 out of 5 stars review

Verified Purchase

Saluspa

Have been using this spa for about 30 days. It provides exactly what we were after. Inexpensive relaxation. We keep it at 102 deg. and that seems to be right for us. It will drop about 5 deg. in an hour of usage but we are ready to get out by that time. We did put a fold up 10 x 10 shelter with sides over the Spa for privacy and to shield it from wind as we have it outside on concrete patio. It will take about 2 days to get from ambient water temp to 102 degrees when first filled or water changed.

Helpful?3RZR2A9IKWW613944402732
reply from Bestway USA

Hello, thank you for taking the time to review your SaluSpa Monaco. We're happy to hear you are enjoying it! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Mar 17, 2024
Barry
5 out of 5 stars review

Verified Purchase

Where has this product been all my life???

The quality and price and size of this spa is simply AMAZING! I had no idea an inflatable spa would be so durable, easy to setup and easy to maintain. It is really large...This version came with 2 covers that dramatically reduce the amount of energy usage...They are probably worth half the price of this spa! We are super impressed and are using this amazing spa nearly nightly! Why didn't I find this product 2 years ago when I bought my house?

Helpful?3RZR2A9IKWW613944402732
reply from Bestway USA

Hello Barry, we are so happy to hear that you are getting the most out of your SaluSpa Monaco! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jan 7, 2024
A Simpson
5 out of 5 stars review

Verified Purchase

Great hot tub!

This was a great purchase. We have had it set up and going for about a week and my husband and I are loving it. Instructions stink so I had to YouTube it but other than that it is a great quality item. Def recommend it.

Helpful?3RZR2A9IKWW613944402732
reply from Bestway USA

Hello, we are happy to hear that you guys are loving your SaluSpa Monaco! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Dec 27, 2023
Sam
5 out of 5 stars review

Verified Purchase

Easy and amazing!

So far so good! Took 2 days to warm as expected. Stays about 102 when soaking with jets with temp set at 104. We've kept the heavy duty cover on it when not in use. So easy to put together!!! Awesome

Helpful?3RZR2A9IKWW613944402732
reply from Bestway USA

Hello Sam, we are happy to hear you are getting the most out of your SaluSpa Monaco! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jan 9, 2024
JPinGP
2 out of 5 stars review

Verified Purchase

Well made but slippery and unsafe

Pros - Well made, very sturdy, large enough for several adults. Cons- 1) Set up instructions are poor at best. If I had not owned an inflatable previously I would have had an extremely difficult time setting up. Found a PDF on the manufacturer website but could not get it to download 2) Could not get the app to download and use for anything at all 3) The bottom of this spa is like glass. I slipped and fell twice just trying to stand up. (Not good for a 73 year old.) It is almost impossible just to sit in the spa without slipping and sliding. I have water filled spa seats with suction cups that would not stick to the bottom. I purchased several shower/bath non slip matts and even they would not stay in place. I ended up returning this spa based on what I consider to be a safety issue.

Helpful?3RZR2A9IKWW613944402732
reply from Bestway USA

Hello, thank you for your review. We are sorry that your spa did not work out for you. If you have any questions Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT.

Jan 23, 2024
Greg
1 out of 5 stars review

Verified Purchase

Not worth it.

Nice tub and good quality except for the pump. It took 3 days to get to temperature. I kept getting error codes and having to reset the pump. I've been able to use the tub 3 times in the month we've had it but now it won't stay on long enough to use it. I contacted customer service and they want me to pack it up and take the whole thing to FedEx...which is impossible. Don't waste your time on this one. Get a real hot tub that has a good pump.

Helpful?3RZR2A9IKWW613944402732
reply from Bestway USA

Hello Greg, we're very sorry that your SaluSpa Monaco is not functioning properly for you. If need any further help Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT.

Dec 11, 2023
Kevin Livingston
1 out of 5 stars review

Verified Purchase

Pump died

Best three weeks ever. After that I got an E-18 error which means bad ground or motor. Electrician confirmed both outlets on different circuits were working properly. So pump motor died after three weeks. Bestway did make good on approving a replacement motor. We shall see.

Helpful?3RZR2A9IKWW613944402732
reply from Bestway USA

Hello Kevin, thankyou for your review and we're very sorry that your spa's pump has stopped working correctly for you. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada if you need any more assistance. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Feb 16, 2024
Mmbro
1 out of 5 stars review

Verified Purchase

As Shallow as a Kiddie Pool!

Once we got it home and began looking where we could set it up we paid closer attention to the measurements. Not only did we not have space where we hoped it would fit, we realized it was just over 2 ft deep…Not as deep as our bathtub! Thankfully we hadn't opened the box and were able to return it for a full hassle free refund. Buyer beware!

Helpful?3RZR2A9IKWW613944402732
reply from Bestway USA

Hello, we're sorry that you are disappointed with your spa. If you have any questions in the future: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT.

Mar 29, 2024
M A
1 out of 5 stars review

Verified Purchase

Disappointed

Does not hold air and needs to be filled with air daily.

Helpful?3RZR2A9IKWW613944402732
reply from Bestway USA

We are very sorry to hear that your SaluSpa Monaco is not staying inflated properly for you. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.