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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars
228 ratings228 reviews
  1. 5 stars54% (124)
  2. 4 stars23% (52)
  3. 3 stars8% (19)
  4. 2 stars4% (10)
  5. 1 star10% (23)

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Showing 131-140 of 228 reviews
Jun 1, 2023
Jim Rabe
2 out of 5 stars
2 out of 5 stars review

[This review was collected as part of a promotion.] We purchased this refrigerator a month ago and have traveled some so we are just now getting used to it. The right door does n not self close in both the inside and on the door water dispenser are very dim which j is disappointing. It could well but the customer interface features on this model are dissatisfaction.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from social/LG

Hello, Thank you for your honest feedback and review. However, Sounds like you need some service attention for your LG Refrigerator. We would like to help sort this out with you. Please contact us, and please have on hand the serial/model number of your unit and a good phone number that may be associated with your account. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: LG Global Twitter: @LGUSSupport. Customer Service 800-243-0000.~Tanisha

Jul 21, 2025
Steph711
1 out of 5 stars
1 out of 5 stars review

Do NOT fall for the craft ice

This fridge has been nothing but problems. The craft ice maker broke 2x within the first 2 years. The standard ice maker broke once immediately after the 2 year warranty. Once replaced we then had to lower the water pressure to where it would take forever to get water. Lastly, the right door has never remained closed unless you push hard on it so not ideal when you have children. It has been extremely frustrating to experience all of these problems in the 3 yrs that we have owned it, especially at this price point. I would advise that you thoroughly conduct your research before making a big purchase like this.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from LG Digital Team

Hey Steph. Thank you for taking the time to share your experience with your LG fridge. We understand how important it is for your fridge to perform reliably, especially in a busy household. We want to look into your account and help resolve all this for you. Please private message us on social media @LGUSSupport with your contact details. We'll be waiting for your message so we can help you through this. ^David

Jul 10, 2024
Jackiebaby
4 out of 5 stars
4 out of 5 stars review

[This review was collected as part of a promotion.] I am a big fan of LG everything i own is Lg. This particular refrigerator not quite as happy with it as I have been other LG products. I think there has to be a better way to open bottom little draw in refrigerator without having to open both French doors that is awkward. The freezer need another pull out drawer not deep and take away the big bottom tubs

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Sep 28, 2024
DnDK
5 out of 5 stars
5 out of 5 stars review

Cool And Reliable

[This review was collected as part of a promotion.] We've had this for 3 weeks and the French door style is very cool and spacious compared to our old side-by-by side. It too a little time to figure out the right temperatures, but the food is at the temperatures we like them now. The new ice maker is a nice feature and makes perfect size cubes reliably

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from LG Digital Care Team

Hi there, thanks for sharing your experience. It’s great to hear that your LG 28 cu ft 3‑Door French Door Refrigerator model LRFS28XBD has been keeping things cool and reliable. The spacious French‑door design, steady temperatures, and dependable ice maker are exactly what we aim for, and it sounds like it’s been a smooth upgrade from your previous fridge. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Aug 7, 2024
ckball
4 out of 5 stars
4 out of 5 stars review

Door Open Alarm overrides the many fine features.

[This review was collected as part of a promotion.] This model--LRFS28XBS--was delivered in December. I am delighted with most features, except the screeching alarm open alarm. I have worked in the music business for 60 years, and my ears are sensitive to this kind of intrusive noise. I also am a test cook and spend time cleaning out and rearranging my fridge, all the while with that annoying alarm screeching in my ears. I find it highly distressing and intrusive. Surely there is some way to turn it off. The thought that I paid to be tormented with this unwelcome racket adds to the annoyance. A totally useless and unwanted feature. I would welcome any guidance for turning this alarm off.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Jul 21, 2024
SSFD
5 out of 5 stars
5 out of 5 stars review

Side by Side to a French door Design

[This review was collected as part of a promotion.] We bought this Refrig just a few weeks back. So far so good, works great. Overall design is good. Going from a side by side, takes some time to get used to, but the french door design has its advantages.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from LG

Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. It’s great to hear that it’s working well so far and that you’re enjoying the overall design. The LG LRFS28XBS offers a spacious interior, flexible storage, and smooth‑gliding French doors, so it’s natural that switching from a side‑by‑side takes a little adjustment — but the added convenience and wider access are definite advantages. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Aug 7, 2024
Millerhawk
5 out of 5 stars
5 out of 5 stars review

Great refrigerator

We bought this Memorial Day weekend and are very happy with the refrigerator! It is very spacious and allows you to have a very organized refrigerator. The slimline water / ice dispenser eliminates reduced space on your shelves and the additional drawer in the freezer allows you to keep frequently eaten items readily available.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from LG

Awesome choice! Thanks for sharing the love for your LG refrigerator—sounds like that holiday weekend purchase paid off perfectly by maximizing your shelf space and transforming your kitchen into an organizational dream. We are absolutely thrilled that the clever ice setup and quick-access drawer are making your daily routine so seamless and satisfying. If you ever need anything down the road, feel free to reach out to @LGUSSupport. ^James

Oct 8, 2023
RaySan
5 out of 5 stars
5 out of 5 stars review

Love our new LG refrigerator!!

[This review was collected as part of a promotion.] We purchased our new LG refrigerator a month ago and no problems whatsoever. We love the Fingerprint Proof - Front door surfaces pristine even with 3 dogs. Love the storage space, the interior illumination, the quiet operation and overall style. The ice maker works perfectly and we love the cubes. The Wi-Fi connected effortlessly and the app is user friendly and helpful. The water/ice port is large and easily accommodates our largest containers. We would recommend the LG to anyone in the market for a new refrigerator.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Jul 19, 2024
Ro21
5 out of 5 stars
5 out of 5 stars review

Great Features!

[This review was collected as part of a promotion.] I've had this refrigerator for a couple of weeks, and it has been the BEST refrigerator I have ever owned. It cools very well, and it also freezes the food very well. I love everything about it, I recommend it!

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Mar 14, 2025
Jamie K
3 out of 5 stars
3 out of 5 stars review

Freezer fan not operating in less than 18 months

I purchased this refigerator not even 18 months ago. While I like the fridge itself, I'm getting an error message that the freezer fan isn't operating properly. I've done the basic trouble shooting of unplugging it for a few minutes to reboot and reset the error. The error comes back. I also tried thawing the freezer and fridge for 3 days in the event that ice buildup was causing the issue. That didn't work either. So my best guess is the fan motor is no longer working, which is ridiculous for a fridge that isn't even 18 months old. Very disappointing. Other than that, it was exactly what I needed as someone who lives alone. Not too fancy or complicated.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from LG Digital Care Team

Hey there! We definitely want to make sure your refrigerator is working as it should. Since you've already tried resetting and thawing it without success, the next step would be to have it looked at by a technician. Please reach out to us on social media @LGUSSupport with your model and serial number, and we’ll be happy to assist in getting this resolved for you! ^ Diego