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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars223 ratings223 reviews
  1. 5 stars56% (124)
  2. 4 stars23% (51)
  3. 3 stars8% (18)
  4. 2 stars4% (9)
  5. 1 star9% (21)

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Showing 111-120 of 223 reviews
Nov 12, 2023
mpdixon
5 out of 5 stars review

Verified Purchase

LG Refrigerator

[This review was collected as part of a promotion.] I bought the refrigerator 3 weeks ago. So far I like it. I hope it lives up to its great reviews!

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Oct 21, 2023
Ochell2013
5 out of 5 stars review

Verified Purchase

Absolutely love it!!

So far this is one of the best fridges that I have purchased! So much room, and everything works the way it should

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Dec 24, 2023
Kurt 43
3 out of 5 stars review

Verified Purchase

Right refrigerator door

I like everything on refrigerator Except for the right door it does not close all the way Have to double push it to close

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from Customer Care

Hey there, Kurt. Thank you for your review of the refrigerator. We would like to get you the help possible on your refrigerator's side door. Feel free to message us on Facebook or X using @LGUSSupport privately, or you can Live Chat here: http://spr.ly/6428RdZ9m. ^Anthony

Mar 10, 2026
ANDREA
1 out of 5 stars review

UNRELIABLE COMPRESSOR

purchased this refrigerator in 2018 and have already had to replace the compressor twice. While the design and features are excellent, the compressor on this model is extremely unreliable.

Review from lg.com/ca
Helpful?1GTZKAOMGB6713939017993
reply from LG CareQ

We’re sorry to hear about the repeated compressor issues you’ve experienced with your LG LRFS28XBS refrigerator. We understand how frustrating it can be to deal with repairs, especially when you otherwise enjoy the design and features of the unit. If you’re open to exploring possible assistance, our LG CareQ Team would be happy to review your case. Please reach out with a copy of your bill of sale and any reference numbers from previous service visits so we can better assist you. You can contact us at: Phone: 1-888-542-2623 Support: https://www.lg.com/ca_en/support/contact-us/ We appreciate you sharing your experience and giving us the opportunity to look into this further.

Apr 23, 2026
WillM56
1 out of 5 stars review

Not Reliable

Just over a year and half. The refrigerator does not cool as it should. No airflow in fresh food compartment.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from LG

Hi, Will. Thank you for sharing your experience with your LG Refrigerator. We appreciate the details you provided about the cooling issue and the repeated service visits, and we understand how important long‑term performance is when choosing an appliance. The sphere ice feature and overall design clearly stood out for you, and we value you highlighting both the strengths and the areas that impacted your experience. To allow us to properly investigate the details of your specific product model and to see how we can assist with your cooling issue, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for additional guidance: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. ^James

Apr 25, 2026
Victor Perea
3 out of 5 stars review

It serves its purpose the doors are impractical

After 3 attempts still having issues with doors. Doors shut by themselves and when you’re done and shut one door the other one pops open!

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from LG

Hello, Victor. We appreciate you sharing what’s happening with your LG Refrigerator. The details about the doors closing on their own and one door popping open when the other is shut help us understand the behavior you’re seeing with your specific unit, and we’d like to take a closer look into this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your door‑alignment issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-fix-a-french-door-that-wont-close-or-open-properly--20152715589516 ^James

Jul 21, 2025
Steph711
1 out of 5 stars review

Do NOT fall for the craft ice

This fridge has been nothing but problems. The craft ice maker broke 2x within the first 2 years. The standard ice maker broke once immediately after the 2 year warranty. Once replaced we then had to lower the water pressure to where it would take forever to get water. Lastly, the right door has never remained closed unless you push hard on it so not ideal when you have children. It has been extremely frustrating to experience all of these problems in the 3 yrs that we have owned it, especially at this price point. I would advise that you thoroughly conduct your research before making a big purchase like this.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from LG Digital Team

Hey Steph. Thank you for taking the time to share your experience with your LG fridge. We understand how important it is for your fridge to perform reliably, especially in a busy household. We want to look into your account and help resolve all this for you. Please private message us on social media @LGUSSupport with your contact details. We'll be waiting for your message so we can help you through this. ^David

Sep 18, 2023
Anne08
4 out of 5 stars review

Verified Purchase

Nice features

Bought this a little over a week ago Love the color

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Nov 8, 2023
Grumpy68
4 out of 5 stars review

Verified Purchase

All is well

Have Had for two weeks and so far everything is fine.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Nov 13, 2023
Sandra Terrillion
5 out of 5 stars review

Verified Purchase

Works good

I bought this about 2 months ago and so far am happy with it.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from Customer Care

Thank you so much for giving us a 5-star rating for your LG Refrigerator (LRFS28XBS). We are thrilled to hear that you are happy with your purchase and that the refrigerator is working well for you. Your satisfaction is our top priority, and it's always gratifying to receive such positive feedback from valued customers like you. We look forward to continuing to meet your expectations and serving you in the future.