Hi, there, Thank you for taking time to share your experience with the LG TV (50UR8000AUA) model. We're sorry to hear that you've had to go through with this. We understand that it is important for your unit to work properly. Our goal is to deliver outstanding service that fulfills our customers' requirements and anticipations. For further assistance, feel free to contact us via social media @LGUSSupport. ~Zie

Hi there, Samedu; we know that all this new technology can feel like we're on a rollercoaster going in the wind. The cool part is that we can be friends and ride this wave together. We'd like to know with further details what would you like to see in your LG TV that would make it more user-friendly? We're on standby to answer any questions that you may have to help navigate you through somewhat of a virtual world experience. Please take a look at another version of the owner's manual and see if this helps out: http://spr.ly/6426pk83o. ~Tanisha