Hi there, We appreciate your feedback, This helps us to improve in ways that will make the experience of our valued customers much happier with the comfort of style and convenience you all deserve. However, We're concerned about the hiccup your experiencing with your LG TV. Yes, Part of the issue may just be the technology of the AI driven LG TV. With that said, We would like to explain why your TV may be dropping channels and changing settings all on it's own. Your LG TV will reprogram channels and/or settings when there is a weak signal detected with your programming, or there may be some interference with some of the other external devices that may be on the same network as your LG TV. Should this issue be something that you would like to discuss in more detail, We'd be glad to see what we can do to rectify this in order for your experience to be one that you will be satisfied with. ~Tanisha

Hi there, Thank you for reaching us. I'm truly sorry to hear about the screen burn-in issues you're facing with your LG TV. It must be frustrating to have this happen just 92 days after purchase, especially when dealing with customer support has been difficult. I can imagine how disappointed you must feel, and I apologize for any inconvenience this has caused. Please know that your feedback is important to us, and we will do our best to assist you in resolving this matter. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi there. We appreciate your feedback on the value of our product. Thank you for choosing LG! ^Cris.

Hi there. We are thrilled to hear that you are happy with your LG 75UR8000 TV! We're glad to hear that it has met your expectations and that you consider it a keeper. If you have any questions or need assistance in the future, please don't hesitate to contact us. Thank you for choosing LG and for your valuable feedback! ^Cris.