Hi there, thank you for reaching out to us. We'll need to go over a few things with you. Have you downloaded the LG ThinQ App? If you have not please do so. On the other hand, if you have already you need to log out of your current ThinQ app account. 2. After logging out, set your language and region as below on the login page. “Region/Language ”(e.g. USA/English) and language from the list of the selected region and language settings. Go to the settings menu>all settings>general then select locations>ok then change the country to US. The LG TV will restart, and then you should have full access. Here is a quick tutorial for reference: http://spr.ly/6429rQBox. ~Tanisha

Hey there, let's ensure you are getting the most out of your LG LED TV. Try this troubleshooting page for your picture quality! http://spr.ly/6424uWoBk ~Tegan

Hi there, we know that being able to access all your channels in one place is super important to you. The Direct Stream app is designed to be used with an external device such as Roku, or Firestick. The Direct Stream app is similar yet different from DirecTV. Remember we're here to assist further if you need us. ~Tanisha

Hi there! Thank you for sharing your experience with the 65UR8000AUA TV. We see you like the picture quality but are unhappy with the innovative WebOS platform and app choices. Your feedback about the slow interface and limited apps is essential. You also mentioned that the Magic Remote's pointer is difficult to use and cannot be turned off. Although the TV has good picture quality, the intelligent platform needs improvement. Please message us privately on social media @LGUSSupport with details of your issues. Our team will try to fix the problems with software updates or other solutions. Thank you for your feedback and patience as we improve our smart TV experience. For troubleshooting tips, visit this link: https://www.lg.com/us/support/product/lg-65UR8000AUA.AUS.^Con