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Customer reviews for Shark CarpetXpert™ with Stainstriker™ Carpet and Upholstery Cleaner for
Shark CarpetXpert™ with Stainstriker™ Carpet and Upholstery Cleaner
4.2 out of 5 stars
stars230 ratings229 reviews
  1. 5 stars70% (161)
  2. 4 stars10% (22)
  3. 3 stars6% (13)
  4. 2 stars3% (7)
  5. 1 star12% (27)

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Showing 21-30 of 229 reviews
Jan 15, 2026
NVRCLMD2BNICE
4 out of 5 stars review

Amazing cleaner!!

The shark "Pet Xpert" carpet cleaner is Amazing! Better than I could hope for. It picks up the pet hair which is something I didn't expect. The only problem I have is a light should be mounted above the see thru window where the water goes up. As every carpet cleaner I've had has lacked in the past. This way u can see when u have gotton a majority of the water up.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
Nov 7, 2025
AGryffin
1 out of 5 stars review

Two Lemons In a Row!

🍋🍋🍋🍋 The first machine started badly leaking clean water out the back after 3 uses. They sent a new one, which was great. Unfortunately after two uses it also started leaking water out the back and down into the motor, and now there is no power. I can't believe there aren't more bad reviews because wow, what a waste of money and disappointment.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
reply from SharkNinja

Hello there, Thank you for taking the time to leave a review. We're truly sorry to hear about the issues you've had with both machines. That’s definitely not the experience we want for our customers, and we completely understand your frustration and disappointment. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Oct 8, 2025
Danny S.
1 out of 5 stars review

PURE GARBAGE (And then some)

Pure garbage. Dumps the clean water and solution but vacuums up so very little. When we returned it to our big box retailer, the return clerk told us that they get several of these returned each and every week. She said that most returns have the same problem as our did. We have a professional carpet cleaning company scheduled for tomorrow to try and salvage the damage done thanks to this USELESS machine. Thanks Shark.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
reply from SharkNinja

Hi Danny, We’re truly saddened to hear about your experience with the CarpetXpert. It’s incredibly disappointing to learn that the machine didn’t perform as expected and caused additional frustration. That’s certainly not the experience we want for our customers. We take feedback like yours seriously and are actively reviewing reports like this to ensure our products meet the high standards our customers deserve. While we understand your decision to return the unit, we sincerely hope you’ll consider giving Shark another try in the future. Sincerely, Shark Clean US

Nov 22, 2025
Jmart
2 out of 5 stars review

Don't waste your money

This is by far the worst carpet cleaner we have owned. It is a pain to operate because if you want it to stop spraying cleaning fluid you have to switch it to "quick dry" mode on the body of the cleaner. The capacity of the dirty water reservoir is so small and there is no heat. I also feel that on high pile carpet it does not extract enough of the water. After cleaning and using the quick dry mode I was still able to get a lot of liquid out of the carpet using the hand tools. I am extremely underwhelmed and wish I had stuck with our previous brand.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
reply from SharkNinja

Hello there, Thank you for taking the time to leave a review. We’re truly sorry to hear that the carpet cleaner didn’t meet your expectations and caused frustration. The concerns you mentioned, including spray control, water tank size, lack of heat, and water extraction, are important, and we appreciate you bringing them to our attention. We’d love the chance to make this right. Please reach out to our support team at 1-855-427-5127. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Apr 28, 2026
Anielka
5 out of 5 stars review

Is Una de Las Mejores Compra Que really Salado la Vida main Canto Eat the super super Linda limpia Gracias Gracias

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
Feb 19, 2026
Teaston
3 out of 5 stars review

Good cleaner

Have the Shark Carpet expert hair pro. Have only had it a couple months and it has started leaking dirty water from the bottom. Not sure what the issue is. Otherwise cleans very well.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
Nov 30, 2025
Amber 310
1 out of 5 stars review

Missing ground prong

I was excited to use this was o clean my couch today. I got it all set up to use went to plug it in and discovered the grounding prong is missing from the electrical plug.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
reply from SharkNinja

Hi Amber 310, Thank you for taking the time to leave a review. We’re deeply unhappy that your CarpetXpert is missing the grounded prong. This definitely isn’t the kind of experience we want you to have. We kindly invite you to reach out to our team via phone at 1-855-427-5127, so we can further assist. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean

Oct 31, 2025
Adunn80
5 out of 5 stars review

Awesome performance

I bought this carpet machine to replace my previous one made by another brand. This machine is phenomenal! Easy to use, powerful suction, great for pet hair and stains, and the cleaning solutions smell so good! Highly recommend.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
Nov 15, 2025
Big BJ
1 out of 5 stars review

Warranty issues and product issues

It's been broken for a while it just leaks all of the tank water out on the floor if you let it set. I paid for extended warranty but the website gives you the run around and no direct link to file a claim.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
reply from SharkNinja

Hello there, Thank you for taking the time to leave a review. We’re sorry to hear about the leaking issue and the difficulty filing a claim through the extended warranty. That’s definitely not the experience we want for our customers. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Oct 21, 2025
Fishie28
4 out of 5 stars review

So good even mom wants one

I bought this almost a year ago and it works very well. It works so well that I let my mom use it and now she wants one! She has used bissell for years and is kinda a tight wad. The brush roll is better than most carpet cleaners.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363