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Customer reviews for Shark CarpetXpert™ with Stainstriker™ Carpet and Upholstery Cleaner for
Shark CarpetXpert™ with Stainstriker™ Carpet and Upholstery Cleaner
4.2 out of 5 stars
stars230 ratings229 reviews
  1. 5 stars70% (161)
  2. 4 stars10% (22)
  3. 3 stars6% (13)
  4. 2 stars3% (7)
  5. 1 star12% (27)

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Showing 1-10 of 229 reviews
Jun 17, 2025
BKN
5 out of 5 stars review

Holy Clean!

I just received this and used it on my 9x12 half black and half white rug that my 4 dogs are CONSTANTLY on. I normally have it professionally cleaned 2-3x/year, but I got sick of paying for it and purchased this product in hopes that I could start cleaning it every other month. I can't believe how well this worked. I only had to go over it ONE time and it was sparkling white in all the white areas just like when it's professionally cleaned. The dry time was even better than the professional clean as well. I am a highly satified customer

Helpful?3DNQUG4NEWBO13934221363
Oct 26, 2025
Ozuand1
5 out of 5 stars review

Love this product

This carpet cleaner is phenomenal. I cleaned my entire second floor with it, and the tank was full of black water. I never could guess what was gonna come out of my carpet and boy was disgusted. I can’t wait to do it again it’s very satisfying to see how clean your carpets can be with this incredible product!!!

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
Oct 10, 2025
Zima
5 out of 5 stars review

Shark stain striker

This is absolutely great I been renting a carpet cleaner spending alot always but finally got this and it is so amazing its doing alot better than I thought it would have done. All together the best carpet cleaner worth the money

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
Sep 21, 2025
Phra
5 out of 5 stars review

Great machine

Bought this based on numerous testing sites. I must say the suction is fantastic. The first thing I cleaned were 50 chair cushions at a banquet facility. The water was filthy. Granted a few old stains did not come out. I did not use the oxygen cleaner because I wanted to use it at home. The suction power rivals that of rug doctor or Bissell rentals. Today I'm tackling the couch!!

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
Nov 2, 2025
Catbrady
4 out of 5 stars review

Great product just wish the shot cleaner worked

I love this shampooer it works great except for the hand heard part of have work but once. It runs you can feel it trying to pump it the shampoo from the tub but nothing comes out. I still use it upright. I need to contact shark to see about getting that part fixed but just haven't had time. Best I've ever used when it comes to cleaning carpets.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
Jan 30, 2026
Twybd2
4 out of 5 stars review

Great attachments and sleek design

I like the design of the machine. The one thing that I don't care for is that you can only use shark cleaner solutions and that the machine does not have a trigger button in the handle to spray the water and solution on the carpet. It automatically comes out. I like that you can remove the brush and clean it. Over all it's a good machine and it's not huge it's sleek and smaller than most of them on the market. Love that it has multiple attachments as well.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
May 3, 2026
Bear26
3 out of 5 stars review

Mediocre

We bought the EX205 model of this machine a few years ago and it's mediocre if I'm being honest. One perk is how easy it is to disassemble to clean but results and usage are eh. Looking back I do think we would've been much better off putting the money we spent on this towards a more robust machine with a stream option.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
Oct 31, 2025
Jake1822
1 out of 5 stars review

This is complete CRAP! Like literally CRAP!

We are on our 3rd shark stainstriker carpet cleaner and we are happy with the hand tool, but this does not spray and clean carpets well, we love ninja products but shark is poor quality. Our first one broke within 5 months, we got a replacement and that one broke within 2 uses and now, this one is on its 4th use and it's not spraying well, never buying another shark but will always buy ninja products. Shark, learn to also increase your capacity cause it's also poor. After this one takes a dump, we are going back to hoover because they atleast last 4+ years. Waste on money on 3 shark products. (Edit) Tried again today a couple of weeks later and just shut of COMPLETELY! WISH I COULD GIVE 0 STARS WITH THE WAY SHARK MAKES THEIR PRODUCTS.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
reply from SharkNinja

Hi Jake,\nThank you for sharing your experience. We’re truly disappointed to hear about the repeated issues with your CarpetXpert. We understand how frustrating it must be to go through multiple units and still not get the performance you expect.\nWe’re glad to hear the hand tool has worked well for you, but we take your concerns about the spray function, durability, and tank capacity seriously. Your feedback has been shared with our product team to help improve future designs and reliability.\nWe’d love the opportunity to make this right and explore a solution that better suits your needs. Please reach out to our Customer Care team at 1-855-427-5127, and we’ll do our best to assist you.\nThank you again for your honesty and for giving Shark a chance — we’re committed to earning back your trust.\n\nWarm regards,\nShark Clean US

Apr 5, 2026
SG-Man
1 out of 5 stars review

Not a great product

The first one was replaced due to the vents on the sides spraying out the nasty water from the tank. The 2nd one is having the same issues. It looks like they placed some covers behind the vents to prevent the spray out, but it's not working. Just got through having to wipe down the sides our sectional due to the spray from the vents. Gross and very unsanitary. I am going to return this 2nd one and move on to something else.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
Nov 19, 2025
Sahm2016
1 out of 5 stars review

Waste of money

I bought this in June and it broke already. Two uses in it started shooting water out the side of it but it stopped doing it after being turned off and on so I thought it would be ok. Turns out not. Such a disappointment, especially considering how much I paid for it.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We understand this has caused a lot of frustration, and we're here to help. It sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean