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Customer reviews for Shark CarpetXpert™ with Stainstriker™ Carpet and Upholstery Cleaner for
Shark CarpetXpert™ with Stainstriker™ Carpet and Upholstery Cleaner
4.2 out of 5 stars
stars232 ratings231 reviews
  1. 5 stars70% (162)
  2. 4 stars9% (22)
  3. 3 stars6% (13)
  4. 2 stars3% (7)
  5. 1 star12% (28)

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Showing 1-10 of 231 reviews
Jun 17, 2025
BKN
5 out of 5 stars review

Holy Clean!

I just received this and used it on my 9x12 half black and half white rug that my 4 dogs are CONSTANTLY on. I normally have it professionally cleaned 2-3x/year, but I got sick of paying for it and purchased this product in hopes that I could start cleaning it every other month. I can't believe how well this worked. I only had to go over it ONE time and it was sparkling white in all the white areas just like when it's professionally cleaned. The dry time was even better than the professional clean as well. I am a highly satified customer

Helpful?3DNQUG4NEWBO13934221363
May 31, 2026
Crzyheelermom
5 out of 5 stars review

Love it!!!

I've had this carpet shampooer for approximately 2 years now. I absolutely love it. It far exceeds my previous carpet shampooer. I felt inclined to write a review after I used my small handheld unit on some dog vomit and the stain remained. However, when I pulled out my shark it did the job! Always really impressed by how well it works and how easy it is to use!!!! Which is a huge bonus in my eyes.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
Oct 26, 2025
Ozuand1
5 out of 5 stars review

Love this product

This carpet cleaner is phenomenal. I cleaned my entire second floor with it, and the tank was full of black water. I never could guess what was gonna come out of my carpet and boy was disgusted. I can’t wait to do it again it’s very satisfying to see how clean your carpets can be with this incredible product!!!

Review from sharkninja.com
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Sep 21, 2025
Phra
5 out of 5 stars review

Great machine

Bought this based on numerous testing sites. I must say the suction is fantastic. The first thing I cleaned were 50 chair cushions at a banquet facility. The water was filthy. Granted a few old stains did not come out. I did not use the oxygen cleaner because I wanted to use it at home. The suction power rivals that of rug doctor or Bissell rentals. Today I'm tackling the couch!!

Review from sharkninja.com
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Nov 2, 2025
Catbrady
4 out of 5 stars review

Great product just wish the shot cleaner worked

I love this shampooer it works great except for the hand heard part of have work but once. It runs you can feel it trying to pump it the shampoo from the tub but nothing comes out. I still use it upright. I need to contact shark to see about getting that part fixed but just haven't had time. Best I've ever used when it comes to cleaning carpets.

Review from sharkninja.com
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May 3, 2026
Bear26
3 out of 5 stars review

Mediocre

We bought the EX205 model of this machine a few years ago and it's mediocre if I'm being honest. One perk is how easy it is to disassemble to clean but results and usage are eh. Looking back I do think we would've been much better off putting the money we spent on this towards a more robust machine with a stream option.

Review from sharkninja.com
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Aug 11, 2025
Jtiz
3 out of 5 stars review

Need improvement

It's cleans well but has a lot of design flaws. I do like the suction power it pull the dirt out the bottom of the rug. the waters be black . I hate the hose location it keeps falling every time you bump into the sofa or wall .they need to make the water tank bigger and the hose is weak it broke in half not even a full year with the machine . I also hate when the bottom tank starts getting full dirty water starts comes out the side of the machine getting all over the walls or sofa . I have to wipe everything down beside that it does a great job especially the hose picks up just about everything that needs to be cleaned.

Review from sharkninja.com
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reply from SharkNinja

Hello Jtiz, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Shark CarpetXpert's design. We will absolutely share your feedback with the relevant teams for consideration on future products. Kind regards, Shark Clean

Oct 31, 2025
Jake1822
1 out of 5 stars review

This is complete CRAP! Like literally CRAP!

We are on our 3rd shark stainstriker carpet cleaner and we are happy with the hand tool, but this does not spray and clean carpets well, we love ninja products but shark is poor quality. Our first one broke within 5 months, we got a replacement and that one broke within 2 uses and now, this one is on its 4th use and it's not spraying well, never buying another shark but will always buy ninja products. Shark, learn to also increase your capacity cause it's also poor. After this one takes a dump, we are going back to hoover because they atleast last 4+ years. Waste on money on 3 shark products. (Edit) Tried again today a couple of weeks later and just shut of COMPLETELY! WISH I COULD GIVE 0 STARS WITH THE WAY SHARK MAKES THEIR PRODUCTS.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
reply from SharkNinja

Hi Jake,\nThank you for sharing your experience. We’re truly disappointed to hear about the repeated issues with your CarpetXpert. We understand how frustrating it must be to go through multiple units and still not get the performance you expect.\nWe’re glad to hear the hand tool has worked well for you, but we take your concerns about the spray function, durability, and tank capacity seriously. Your feedback has been shared with our product team to help improve future designs and reliability.\nWe’d love the opportunity to make this right and explore a solution that better suits your needs. Please reach out to our Customer Care team at 1-855-427-5127, and we’ll do our best to assist you.\nThank you again for your honesty and for giving Shark a chance — we’re committed to earning back your trust.\n\nWarm regards,\nShark Clean US

Nov 19, 2025
Sahm2016
1 out of 5 stars review

Waste of money

I bought this in June and it broke already. Two uses in it started shooting water out the side of it but it stopped doing it after being turned off and on so I thought it would be ok. Turns out not. Such a disappointment, especially considering how much I paid for it.

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We understand this has caused a lot of frustration, and we're here to help. It sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Apr 5, 2026
SG-Man
1 out of 5 stars review

Not a great product

The first one was replaced due to the vents on the sides spraying out the nasty water from the tank. The 2nd one is having the same issues. It looks like they placed some covers behind the vents to prevent the spray out, but it's not working. Just got through having to wipe down the sides our sectional due to the spray from the vents. Gross and very unsanitary. I am going to return this 2nd one and move on to something else.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363